Customer Success

Practice Areas
10

Customer Success team buildouts

120+

professionals at yearly forums

25

leaders across the portfolio

“At Datadog, Customer Success is responsible for the majority of the revenue – from renewals to account growth. From recruiting, to introductions to peers, to benchmark data, Openview has been a critical resource for me and my team as we’ve built out this function.”

Wes Schifone

Director of Customer Success

Our Customer Success Approach

1

Workshops & Forums

Content focused on helping you measure, scale and optimize your customer success team and initiatives.

2

Org Support

Industry benchmarks and expertise to help you drive organizational efficiency and determine overall customer success program objectives.

3

Community Calls

Quarterly community calls bringing together customer success leaders from across the portfolio. The intimate setting provides a risk-free environment where you can ask for candid advice and feedback.

4

Network

50 software leaders, vendors and consultants you can lean on to help you build out and scale your customer success strategy.

Customer Success Team