Customer Success

Practice Areas

Customer Success team buildouts


professionals at yearly forums


leaders across the portfolio

“At Datadog, Customer Success is responsible for the majority of the revenue – from renewals to account growth. From recruiting, to introductions to peers, to benchmark data, Openview has been a critical resource for me and my team as we’ve built out this function.”

Wes Schifone

Director of Customer Success

Our Customer Success Approach


Workshops & Forums

Content focused on helping you measure, scale and optimize your customer success team and initiatives.


Org Support

Industry benchmarks and expertise to help you drive organizational efficiency and determine overall customer success program objectives.


Community Calls

Quarterly community calls bringing together customer success leaders from across the portfolio. The intimate setting provides a risk-free environment where you can ask for candid advice and feedback.



50 software leaders, vendors and consultants you can lean on to help you build out and scale your customer success strategy.

Customer Success Team