Customer Success
To Boost Your Customer Lifetime Value, Make This 1 Critical Investment

The importance of customer lifetime value (CLV) can’t be overstated. If you want to increase your CLV, then you should start by investing in customer success.

by Hannah Steiman
Customer Success
The Power of Intentional Onboarding for Product-Led Companies

Onboarding can be a powerful tool that helps you deliver value, provide support and improve ease of use for your customers. Appcues’ Jonathan Kim explains how to successfully implement intentional onboarding within your organization.

by Jonathan Kim
Customer Success
Should CSMs Own Quota?
Editor's Note: This article first appeared on DesiredPath's blog here.  I have written about Customer Success and revenue in previous...
by Kia Puhm
Customer Success
Creating Self-Service Customer Success That Works for Everyone (Part 3)
Editor's Note: This article is Part 3 of a 3-part series. You can read Part 1 here and Part 2...
by Lynn Tsoflias
Customer Success
Customer Success Managers Can't Avoid Conflict. They Should Tackle It Head On.
Editor’s Note: This article first appeared on the Brooke.land blog here. Customer Success is fundamentally about helping other people, and...
by Brooke Goodbary
Customer Success
Is It Time Your Customers Got a Health Checkup? (Yes. It Is.)
Most of us know that, periodically, even the healthiest people need to go and get a “just in case” checkup....
by Anna Talerico
Customer Success
Creating Self-Service Customer Success That Works for Everyone (Part 2)
Editor's Note: This article is Part 2 of a 3-part series. You can read Part 1 here.  Creating a customer...
by Lynn Tsoflias
Customer Success
Listen
Appcues' Jonathan Kim on the Art of Onboarding [Podcast]
This may sound strange, but more often than not, Appcues' biggest competition is actually nothing. Most companies don't have an...
by Blake Bartlett
Customer Success
Listen
How Dropbox Scaled with Customer Success as Their Secret Weapon [Podcast]
Customer success has come to mean a lot more than just churn prevention. As Head of CS at Dropbox, Lisa...
by Blake Bartlett