Customer success is a critical component to the healthy growth of SaaS companies. But as it’s still relatively new, there are a lot of outstanding questions as to how to account for this new department in traditional company frameworks. What is the best way to structure your post-sales organization for success? What should the touchpoints be? How are you justifying your investment in these efforts?
Join experts Allison Pickens of Gainsight and Liz Cain of OpenView as they discuss:
- A re-usable methodology for defining your unique org structure
- How to quantify the ROI of customer success
- The value of customer success operations in the context of this organization structure
