Boss Behavior = Service Barometer
Are your actions fostering shoddy customer service?
Your employees treat customers the way you treat them, according to a recent Duct Tape Marketing article titled, “Customer Service Is Everyone’s Job.” In fact, the companies that deliver the best customer service treat employees like target customers.
It’s no surprise that happy employees are better at serving customers. For employees to make the necessary emotional connection with customers, managers must make the connection with them.
Hiring and training for the future growth of your start-up should begin today. Here are a few article highlights to help you get started:
- Hire only motivated, passionate employees and commit to making them a part of the brand.
- Even CEO’s should be taking customer calls on occasion. Customer service is a total team requirement.
- Look at and emulate external customer success stories like the one at Zappos.
For more tips on managing for customer service success, follow the link below.