Boss Behavior = Service Barometer

Are your actions fostering shoddy customer service?

Your employees treat customers the way you treat them, according to a recent Duct Tape Marketing article titled, “Customer Service Is Everyone’s Job.” In fact, the companies that deliver the best customer service treat employees like target customers.

It’s no surprise that happy employees are better at serving customers. For employees to make the necessary emotional connection with customers, managers must make the connection with them.

Hiring and training for the future growth of your start-up should begin today. Here are a few article highlights to help you get started:

  • Hire only motivated, passionate employees and commit to making them a part of the brand.
  • Even CEO’s should be taking customer calls on occasion. Customer service is a total team requirement.
  • Look at and emulate external customer success stories like the one at Zappos.

For more tips on managing for customer service success, follow the link below.

vickilynn
vickilynn
Blogger

Vickilynn is a Novelist whose first book "Waving Backwards" was published in July 2015. She is also a Blogger at Adoptionfind Blog. Previously, she was a Freelance marketing copywriter at OpenView.
You might also like ...
Customer Success
Your Guide To Customer Support & PLG
In a product-led growth (PLG) business, should we aspire to have *zero* customer support? My take: No! Support plays a...
by Kyle Poyar
Community Management
Your Guide to PLG and Community—It’s Way More Than Launching a Slack Group
In a product-led (PLG) business, some of the tried-and-true SaaS growth tactics aren’t at your disposal. Since you’re initially focused...
by Kyle Poyar
Onboarding
Your guide to self-serve onboarding: How to get your product to sell itself
In a self-serve environment, your product has to sell itself. The first-day experience is the most critical part of the...
by Kyle Poyar