Customer Success
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Understanding Customer Motivation is Integral to Customer Service
It's easy to be skeptical when a company claims to understand their customers. The question that often begs to be...
by Contributing Author
Customer Success
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The Third Mark of an Able Customer Service Leader
The third trait of a talented customer service leader is one you might not expect. Having the ability to digest...
by Contributing Author
Customer Success
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Crafting a Customer Service Strategy to Fit Your Business
Customer service strategies encompasses people, processes and technology to create a positive customer experience. Generally speaking, the goal should always...
by Contributing Author
Customer Success
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Content Marketing in 60 Seconds: eBooks
While whitepapers will usually pack just as much information, an eBook has an added benefit: it's sexier. Sometimes reading 10...
by Brendan Cournoyer
Customer Success
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What is Your Customer Service Mission Statement?
A customer service mission statement is intended to convey your customer support goals and aspirations to your customer base. Bill...
by Brendan Cournoyer