Customer Success

Customer Success
Is Social Media Phobia Scaring Away Potential Opportunities?
Universally forbidding the use of social media within the workplace seems to have a negative impact on business according to...
by Contributing Author
Customer Success
Is Your Elevator Pitch Ready?
It might have to be. [caption id="attachment_5676" align="alignright" width="180"] Image provided by: {link:http://www.flickr.com/photos/gre/}Grevel{/link}[/caption] It's tough to predict when or where...
by Contributing Author
Customer Success
Call Reluctance is a Fact not a Phenomenon
It seems that call reluctance is more than just a plight for the unfortunate few. [caption id="attachment_5669" align="alignright" width="240"] Image...
by Contributing Author
Sales
Selling the Sale: Make it Simple to Make it Work
Don't forget the fundamentals when it comes to sales. [caption id="attachment_5630" align="alignright" width="240"] Image provided by: {link:http://www.flickr.com/photos/timparkinson/}timparkinson{/link}[/caption] Sometimes, the solution...
by Contributing Author
Customer Success
Your Customer Service is Your Weakest Link - So Eliminate It
In today's web-centric world, early stage technology companies need to be super competitive in all aspects of their business. It...
by Firas Raouf
Sales
The Evolution of the SaaS Sales Model as a Company Grows
So I'm on the LinkedIn SaaS Group forum last week, and I see that Steve Forth, CEO of LeveragePoint teed...
by Firas Raouf
Customer Success
What are the Right Metrics for Customer Service?
The question about the right metrics to use to evaluate Customer Service came up a couple of times this month...
by Scott Maxwell