Customer Success

Universally forbidding the use of social media within the workplace seems to have a negative impact on business according to...

by Contributing Author

Customer Success

Is Your Elevator Pitch Ready?

It might have to be. [caption id="attachment_5676" align="alignright" width="180"] Image provided by: {link:http://www.flickr.com/photos/gre/}Grevel{/link}[/caption] It's tough to predict when or where...

by Contributing Author

Customer Success

Call Reluctance is a Fact not a Phenomenon

It seems that call reluctance is more than just a plight for the unfortunate few. [caption id="attachment_5669" align="alignright" width="240"] Image...

by Contributing Author

Sales

Selling the Sale: Make it Simple to Make it Work

Don't forget the fundamentals when it comes to sales. [caption id="attachment_5630" align="alignright" width="240"] Image provided by: {link:http://www.flickr.com/photos/timparkinson/}timparkinson{/link}[/caption] Sometimes, the solution...

by Contributing Author

Customer Success

Your Customer Service is Your Weakest Link - So Eliminate It

In today's web-centric world, early stage technology companies need to be super competitive in all aspects of their business. It...

by Firas Raouf

Sales

The Evolution of the SaaS Sales Model as a Company Grows

So I'm on the LinkedIn SaaS Group forum last week, and I see that Steve Forth, CEO of LeveragePoint teed...

by Firas Raouf

Customer Success

What are the Right Metrics for Customer Service?

The question about the right metrics to use to evaluate Customer Service came up a couple of times this month...