Search Results for: “churn

Customer Success
Professional Services and Customer Success in SaaS Startups

Surveys have found that a dedicated Professional Services team can lead to more enterprise deals and lower churn. But, these resources need to be used wisely and should be differentiated from Customer Success. Here’s why.

by Brooke Goodbary
Finance & Operations
Introducing OpenView's Expansion SaaS Benchmarks Data Explorer

Our 2019 Expansion SaaS Benchmarks Data Explorer allows you to find your exact peer benchmarks around the metrics that matter most: YoY growth, gross margin, cash burn rate, CAC payback, net dollar retention and logo retention. Check it out!

by Sean Fanning
Product
Accelerating Growth With The Extended Product Led Growth Strategy

Product led growth is the latest GTM strategy, but it doesn’t come without its limitations. Learn how you can use extended product led growth as a successful go-to-market strategy.

by Aggelos Mouzakitis
HR & Leadership
Move Thoughtfully and Create Things: Stripe's 4 Steps to International Expansion

Stripe serves global organizations, so it’s important that they have teams all over the world to assist their customers in the best way possible. Learn why cookie cutter internationalization sets you up on the path to failure and how Stripe has successfully scaled their organization globally.

by James Allgrove
Finance & Operations
2019 SaaS Benchmarks: Actionable Advice to Accelerate Your Growth

OV’s Kyle Poyar breaks down the 2019 Expansion SaaS Benchmarks report and how to take action on the results.

by Kyle Poyar
Customer Success
Customer Success Without Recurring Revenue

Improving retention has a huge impact on the bottom line, but the role of Customer Success changes without recurring revenue. Here’s how.

by Brooke Goodbary
Marketing
7 Tips for Weaving Intent Data Throughout the Full Customer Lifecycle and Enterprise

Intent data is generating lots of buzz. But there are frequently overlooked enterprise-wide opportunities to use this powerful data. Fully operationalizing intent data requires strategic vision, explicit goals and deliberate execution.

by Ed Marsh
Product
The Essential Driver Behind Product Adoption, Retention and Growth
Editor's Note: This article was first published on Userlane's blog here.  A successful SaaS business model that leads to product...
by Andy Mura
Customer Success
3 Mistakes To Avoid When Onboarding Customers (And What To Do About It)

Your free trial conversion rate might be low because of one thing: poor onboarding. Learn the 3 mistakes most companies make and tips for successfully avoiding them.

by Josh Brown
Product
An Inside Look at How SurveyMonkey Overhauled Pricing After 10 Years

How did the team at SurveyMonkey know it was time revamp their pricing strategy? Find out which signals tipped them off and how they made it a success.

by Kyle Poyar
Finance & Operations
Using Current Investors to Develop Your Fundraising Approach

When it comes time to fundraise, have you thought about focusing on your current investors? Learn why it’s the best option here.

by Mike Preuss
Product
Pricing Pros Talk Shop: Lessons from SendGrid and InVision

Pricing experts Ismail Madni and Madeline Stein explain how growth-stage SaaS companies can run successful pricing projects through a dedicated monetization function.

by Kyle Poyar