Search Results for: “churn

Customer Success
Practical SaaS Retention Strategies That Move The Needle (Part One)
Editor's Note: This article is part one of a two-part series outlining strategies to improve retention.  I don’t know about...
by Corey Haines
Your Product Sells Itself. Now Hire Sales.

A fight is breaking out in SaaS between two rival camps: sales and self-service. Learn how to create a go-to-market strategy that starts with product and seamlessly hands off from product to people.

by Kyle Poyar
SaaS Pricing Guide: When & How to Raise Prices Without Losing Customers
Editor's Note: This article was first published on August 23, 2016.  Segment CEO and Co-founder Peter Reinhardt was recently reflecting...
by Kyle Poyar
The Critical Need For Product Success (Part One)

Growth companies need to focus on Product Success in addition to Customer Success in order to scale. Learn why this role is becoming critical

by David Sudbey
Why SaaS Partner Programs & Consultants Are a Match Made in Heaven

Formstack’s Amanda Nielsen explains the top five benefits consultants, agencies and SaaS companies can realize through their partner relationships.

by Amanda Nielsen
Netflix Quietly Perfected Their Pricing. Here’s What You Can Learn.
Editor's Note: This article was first published on January 25, 2018.  You know the story. Back in 2011, Netflix restructured...
by Kyle Poyar
4 Sales Recruiting Trends to Be Ready for in 2020

Headlines and financial experts are predicting U.S. economic growth to accelerate in 2020. Here are the things you need to be aware of to successfully scale your sales organization in 2020.

by Amy Volas
OpenView’s Top Product Led Growth Content from 2019

The end of the year typically means content calendars are full of roundup articles and trends to look out for in the new year. Check out OpenView’s top product led growth content from 2019!

by Bayley Dietz
There’s an App for That: A Guide to the Product Management Stack

Many tools have emerged to help PMs do their jobs more effectively. These make up the product stack, composed of more than a dozen categories. But what is the actual function of each category? Here, we drill down.

by Shannon Bauman
Gathering Community Feedback Isn’t Optional

Your organization should be talking to your customers all the time – they are the ones who deliver the information you need about how to improve and evolve your product. Ashley Smith explains how to capture that feedback here.

by Ashley Smith
Finance & Operations
Companyon’s SaaS Benchmarks Modeling Tool

Companyon Ventures enhanced our Expansion SaaS Benchmarks Data Explorer by building the accompanying SaaS Benchmarks Modeling Tool to measure the current and projected performance of their portfolio against other high-performing SaaS startups. Check out the tool here.

by Parthib Srivathsan
Customer Success
The Definitive Guide to User Onboarding: Part One
Editor's Note: This article is Part 1 of a 3-part series that was first published on the Product Led Institute...
by Wes Bush