Webinar

Hug Your Haters: The Future of Customer Service

Wednesday, May 18, 2016 at 2:00 pm ET

Listen to the webinar


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You think you and your company excel at customer service, but would your customers back you up? Did you know that 80% of companies say they deliver great service – but only 8% of customers agree?

If you’re ready to make money, save money and retain customers, then join Jay Baer, New York Times bestselling author of five books, including Hug Your Haters, and Kyle Lacy, VP of Marketing at Lessonly for a live interview as they talk customer service for the modern times.

During this interview, you’ll learn:

  • How to measure customer service the right way
  • Why you need to answer every complaint in every channel, every time
  • Where you should spend most of your time in social media
  • What the future of customer service looks like

 



Speakers

Jay Baer

Founder
Convince & Convert

Kyle Lacy

VP Marketing
Lessonly