Enterprise sales requires an entirely different level of experience and skillset to be successful. As a startup, you can’t afford to dive into the deep end without knowing how to swim.
The customer service agents on your team—whether you’ve got one or 1,000—are the frontline of your business. They impact your bottom line, attrition, NPS and more, and it’s time we enabled them to be exceptional in their customer interactions and careers.
Culture isn’t inspirational posters of kittens hanging onto tree branches, mouse pads with the company logo, or the copy an agency wrote for your company’s About page.
On this brand-new episode of the BUILD Podcast, we unpack all things product ops with Pendo’s Director of Product Ops.
Building organizational confidence is critical right now. Use this framework to see how you’re doing and where you might want to put more effort.
The lesson: Rules are made to be broken.