- Steve Wellen
The Best Field Service Management Software
In 2009, FieldAware was founded with the future of the field service industry in mind. Their founders began in the mobile space with telematics, the solution that allows a business to track a truck on maps and report statistical data. They soon recognized that providing vehicle tracking only addressed a small segment of the needs for customers. There were great inefficiencies due to the paper and white board systems that were in place as the primary method for dispatch, scheduling, work orders and invoicing.
The answer was to create an all-in-one platform that included scheduling and reporting through automated, bidirectional, live communication between the field and the back office. FieldAware determined that such a system could increase the revenue for its customers by providing cues for up-sell and cross-sell opportunities, optimizing operations and service calls, improving productivity, and ultimately improving both customer and employee satisfaction. This is what they delivered.