Allegiance Partners with uSamp to Provide Easy Access to Survey Respondents
Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, announced today that it has partnered with uSamp, a provider of technology and survey respondents used to obtain consumer and business insights.
uSamp’s growing Business-to-Business and Business-to-Consumer online survey sample database offers easy access to qualified survey respondents that will aid in the success of Allegiance client programs.
“Allegiance and uSamp are focused on helping companies uncover and act on customer insights. Therefore, we see uSamp’s services as very complementary for our clients”
Allegiance is the provider of Voice of the Customer (VOC) software, which gathers both solicited and unsolicited customer feedback from multiple channels to provide insights that can be acted upon immediately to improve the customer experience. The partnership with uSamp allows for Allegiance to provide panel capabilities within the Allegiance Engage platform. This integration will make it easier for Allegiance customers to target a general population or a targeted group of qualified survey respondents.
“Allegiance and uSamp are focused on helping companies uncover and act on customer insights. Therefore, we see uSamp’s services as very complementary for our clients,” said Adam Edmunds, president and CEO, Allegiance. “We are excited to be able to provide extended services to our clients through our partnership with uSamp.”
“With our global network of eight million respondents and on-demand SaaS solutions, uSamp is pleased to provide an insight-based business solution for Allegiance,” said Justin Wheeler, VP and GM at uSamp. “Companies rarely experience this kind of instant access to the voice of their customers. There is a natural affinity between our brands, as we both believe in the power of this voice to change business decisions.”
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About Allegiance, Inc.
Allegiance, Inc. helps companies translate customer insights into actionable business intelligence. Using Voice of Customer intelligence (VOCi™), Allegiance combines any form of Voice of the Customer (VOC) data with any operational data (CRM, financial, etc.) to create actionable customer intelligence delivered in the cloud. Allegiance multi-channel, 360 degree feedback collection includes ad-hoc, transaction, relationship, and customer experience surveys, solicited feedback through Web sites and phone, and unsolicited, unstructured feedback from social media. Allegiance ranked No. 5 on the Inc. 500 list of fastest-growing private software companies in 2009, and was named a “Top 10” by Software 500 in 2010. For more information about Allegiance, visit http://www.allegiance.com.
uSamp (uSamp.com), the Answer Network, is a premier provider of technology and survey respondents used to obtain consumer and business insights. uSamp’s solutions and SaaS platform transform the way companies gain intelligence to make better, faster decisions about their products and services by tapping into uSamp’s 7.5 million global panel of survey respondents.Through uSamp’s proprietary technologies for self-serve survey authoring, self-survey sampling and private-label panel management, companies have on-demand access to millions of profiled survey respondents.
uSamp is based in Los Angeles, with five offices throughout the United States, Europe and India. The company has more than 200 team members worldwide, led by serial entrepreneurs Matt Dusig and Gregg Lavin. uSamp ranked No. 11 in the 2011 Forbes America’s Most Promising Company List, was named one of the fastest growing private companies in Los Angeles by the San Fernando Valley Business Journal and one of the best places to work in Los Angeles by the Los Angeles Business Journal.