HR & People
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Is doing Business with Your Company Akin to a Legal Circus?
Customers can be easily scared off by the slightest disturbances. If you require a plethora of legal hoops to be...
by Corey O'Loughlin
Customer Success
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Identifying Superb Customer Service Employees
A standout customer service employee make themselves known. You can see it in their speech, often by how they say...
by Corey O'Loughlin
Product
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The Origin of "Demo or Die" and Retrospection via Sprint Review
When Scrum was still in its infancy, a number of events contributed to its formation and its eventual, resulting form....
by Corey O'Loughlin
HR & People
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The Argument Against Drafting Overly Ornate Contracts
Believe it or not, there are a lot of benefits to writing your legal contracts plainly. For one, it's an...
by Contributing Author
Customer Success
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Sacrificing for the Sake of Corporate Culture
When you're looking to establish a culture of innovation and growth, you often need to make a few key sacrifices....
by Corey O'Loughlin
Product
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Sprint Retrospectives Eliminate the Toughest Bottlenecks
What is the purpose of a Sprint Retrospective? One of the biggest problems with projects is that people always assume that...
by Corey O'Loughlin
Customer Success
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Which Part of the World has the Best Customer Service?
Every country has something to offer to the global economy. When it comes to customer service, some countries do it...
by Contributing Author
Customer Success
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Even Expansion Stage Companies can be Power Marketers
In order for an expansion stage company to overcome the limited budget that it's likely operating with, it's necessary to...
by Corey O'Loughlin
HR & People
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Addressing Corporate Governance Issues Efficiently
Corporate governance is a blanket phrase that relates to legal issues around the office. It can be as simple as...
by Corey O'Loughlin
HR & People
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Are You Prepped for Sales Changes at the Expansion Stage?
As you're scaling a business, radical changes can quickly become commonplace. Your approaches will drastically change at every level of...
by Contributing Author
Product
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An Overview of the Burndown Chart and its History
As a fighter pilot flying over North Vietnam, Jeff Sutherland didn't think that his missions would one day lead him...
by Corey O'Loughlin
Customer Success
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Ensuring that Your Self-Service Processes are Functional
While a self-service checkout and customer service process can be a competitive advantage for many businesses, they can also be...
by Corey O'Loughlin