Exinda Support Portal Reveals Real Impact of WAN Optimization on User Experience

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by || 07/21/2011

Exinda, a leading global provider of WAN optimization and application performance management solutions, today launched the Exinda Support Portal, its new interactive customer support resource, available at support.exinda.com. The new Exinda Support Portal has revealed the impact Exinda’s WAN Optimization technologies on network performance, based on live deployments by Exinda customers.

The in-field results delivered by Exinda’s WAN Optimization solutions are highlighted on the Exinda Support Portal “Hall of Fame”, and include:

--  Exinda Edge Cache delivered a 42% reduction in WAN traffic due to
    video and software updates for a school district in South Carolina
--  Deployment of Exinda's WAN Optimization solutions resulted in a 93%
    reduction in WAN traffic for an American architecture/engineering firm
--  Exinda Edge Cache helped a United States based local government save
    over 100GB in WAN traffic per week
--  Exinda's Acceleration provided 90% reduction of Network Appliance's
    SnapMirror data for a customer in the Netherlands

“The Exinda Support Portal was developed to provide our customers a real-time forum to share their experiences, and ask questions, and to serve as a one-stop source for all of the information they need to maximize the results of their Exinda deployment,” said Kevin Suitor, VP of Marketing at Exinda. “Our customers’ success is our first priority, as we expand our global presence, we are pleased to offer this interactive tool that will help us to maintain the close relationships we have developed with our customers and partners, and make it easy for our new customers to communicate with us.”

The Exinda Support Portal offers direct links to all Exinda product guides and documents, live forums that cover a range of topics associated with Exinda’s WAN Optimization solutions, a new tool to request and track requests for product support and feature requests, “Tips and Tricks” for using Exinda’s solutions, a Hall of Fame that highlights success stories, easy-to-access software downloads and a help section that offers rapid assistance from Exinda’s support team.

Exinda’s Continuous Improvement

In addition to launching the Exinda Support Portal, Exinda has expanded its technology leadership and market presence during the second quarter of 2011. The company enhanced the capabilities of its WAN Optimization technologies with the introduction of the Exinda Edge Cache™, Network Reporting Centre, and its ExOS 6.1 software. The ExOS 6.1 release includes several innovative features and enhancements including the Exinda Edge Cache™, increased Optimization Scalability, and support for IPv6. These features address network issues including the increase in rich media such as video traffic on the WAN, the growing number and complexity of users and devices, and the rising demand for a better user experience.

About Exinda

Exinda is a proven global supplier of WAN Optimization and Application Acceleration products. The company has helped over 2,000 organizations in over 80 countries worldwide improve the end user experience, manage application performance, manage congestion over the WAN and reduce network operating costs for the IT executive. For more information, please visit http://www.exinda.com.