Healthcare MSP Keeps Medical Office Operating with Intronis Despite Hardware Failure

Among Untangled Solutions’ clients is a medical office that relies on QuickBooks to manage patient billing and accounts.

When a hardware failure knocked the office’s server offline along with the QuickBooks data earlier this year, the team at Untangled Solutions was able to recover the QuickBooks data file to another workstation before the office staff was even aware the server was down.

“It was going to be five days before we could get a failed power switch replaced, yet we were able to restore the QuickBooks data in about 30 minutes,” said Chris Johnson, CEO of Untangled Solutions.

Technical support from Intronis played a hand in the fast restore, helping Untangled Solutions’ staff quickly walk through the steps to restore the data to a new device. Untangled Solutions also created a backup set from the new device to ensure the QuickBooks data would stay backed up.

“Intronis Cloud Backup and Recovery is easily managed in the cloud, and perhaps the biggest advantage is that backups are never something our clients need to worry about,” said Johnson, who is chairperson of the CompTIA Healthcare IT Community and a CompTIA Ambassador. “Our clients don’t see the backup system in action; they just know they get results.”

Untangled Solutions provides managed IT services and consulting to healthcare providers. The firm specializes in helping medical practices make strategic IT decisions that increase efficiency, decrease hidden costs, and improve the quality of patient care.

Intronis, the world’s leading cloud backup and recovery solution for the IT channel, solicits success stories from its partners as part of its Intronis Hero Award program. Intronis selects and features one story each month to serve as an example of how our partners can be heroes to their clients.

About Intronis

Intronis Cloud Backup and Recovery is a world-class cloud backup solution for the IT channel. Intronis provides the industry’s easiest to use secure data solution for offsite and local backup, which generates a monthly recurring revenue stream to add to your business. Intronis offers the best, deepest Exchange and SQL backup on the market, U.S.-based customer support, and is also integrated to major solutions in the MSP ecosystem. The solution has been field tested by thousands of MSPs and the industry spoke by awarding Intronis the 2011 Vendor of the Year from ASCII.