Monetate Received Highest Score for Customer Satisfaction in Independent Research Firm Evaluation
Monetate, a leading technology solution that allows online marketers to leverage big data to create personalized online customer experiences, is pleased to have been included in the Forrester Research, Inc., February 2013 report, The Forrester WaveTM : Online Testing Platforms, Q1 2013.
Customers gave Monetate “exceptionally high” satisfaction scores, and Monetate scored higher than all other vendors in the report in this category.
In addition to the customer satisfaction score, Monetate also scored highest for application usability and administration, and is one of two vendors being particularly noted for bringing “legitimate innovation” to online testing user interface design.
Wave author Joe Stanhope noted in the report that Monetate has seen a “meteoric rise” in the past two years. Stanhope also states that Monetate provides “strong testing and targetingfunctionality in an easy-to-deploy and easy-to-use package.”
“Monetate’s disruptive technology solutions are built for the online marketer, with testing being an integrated and critical component,” said David Brussin, CEO and founder at Monetate. “To see the highest possible satisfaction scores from our customers in the Forrester Wave is incredibly rewarding for us. We experienced very strong growth in 2012, without compromising on our commitment to service, and we believe this report validates our customer-centric approach.”
Monetate empowers marketers to leverage Big Data to create more personalized and engaging online customer experiences. By providing more relevant web interactions, leading brands are able to anticipate and react to consumer preferences to generate stronger customer relationships and significantly increase profits.
Monetate drives billions of dollars of revenue every year for some of the best-known brands in the world, including Best Buy, Frontier Airlines, Aeropostale, The Sports Authority, and PETCO. The company’s comprehensive product suite and conversion expertise enable marketers to deliver a more relevant customer experience with unprecedented agility.
Leading marketers rely on Monetate’s cloud-based browser solutions to achieve a new level of speed and control, allowing them to run 16 times more optimization campaigns compared to industry averages. Monetate solutions include advanced products for testing, merchandising, targeting and cross-channel consistency, providing an opportunity to bypass IT restraints and react in real time to customer demands. Monetate also helps marketers implement best practices and drive online revenue through its expert strategic services and content publishing teams.