Let’s Stop Calling Churn a Customer Success Problem
Making customers succeed is a business-wide responsibility that requires contributions from each function.
Venture Capital for Expansion Stage Software Companies
Making customers succeed is a business-wide responsibility that requires contributions from each function.
UserIQ surveyed 400+ SaaS leaders and found that one of the greatest opportunities for companies today is a stronger alignment between their customer success and product management teams. Learn why here.
What’s the secret to unlocking the magic that is net negative churn? Working with a value metric allows you to build your pricing model in a way that encourages growth.
Since 30% of SaaS companies report having unacceptable levels of churn, retention panic is real, and it’s tempting to point…
A recent study by Invesp found that 44% of SaaS companies are focused on customer acquisition, as opposed to just…
Editor’s Note: This article first appeared on the StatusQuota blog here. The world is full of uncertainty. It is hard to…
Editor’s Note: This article first appeared on the StatusQuota blog here. Competition is an unavoidable part of life. As people, we…
Editor’s Note: This article first appeared on the StatusQuota blog here. Customer success teams are vital for keeping churn low. But…
Editor’s Note: This article first appeared on the StatusQuota blog here. Let’s face it – customer churn is a reality for…
Retention, retained revenue, gross churn, negative churn, expansion…in 2018 the SaaS gods will surely create at least 5 more terms…