10 Ways to Stop B2B Churn
Customer loyalty is critical for any business. Loyal B2B customers are made; they don’t just happen. Yet, between vendors and…
Venture Capital for Expansion Stage Software Companies
Customer loyalty is critical for any business. Loyal B2B customers are made; they don’t just happen. Yet, between vendors and…
Editor’s Note: This post originally appeared on the Control blog here. There’s no doubt that a subscription-based business needs to…
In my last blog post, I discussed how SaaS companies can leverage their channel partners to reduce customer acquisition costs.…
Two weeks ago, we were excited to share some of the results from the 2014 SaaS Survey conducted by David Skok…
As your revenue begins to increase, understanding how to reduce churn becomes essential to your business.
Promising more from your SaaS solution than it can deliver is a surefire way to ramp up your churn rate and affirm Don Draper’s observation that the day you sign a client is the day you start losing them.
In the ongoing battle against churn, you may be your own worst enemy. SaaS consultant Lincoln Murphy explains why understanding your customers’ needs is key to keeping them engaged, boosting their satisfaction, and reducing your churn.
Finding customer retention rate dropping below the charts? Start combatting high churn rates with better customer engagement.
The best defense is a good offense, and as these six key factors show, the best way to improve employee retention is to address it head on.
Churn is a major drain on any SaaS company attempting to scale. Negative churn, on the other hand, can massively accelerate…