OpenView Launches Beta Version of Customer Service Operations Assessment Tool

OpenView Venture Partners, an expansion-stage venture capital firm focused on providing technology companies with deep operational support, announced today the release of a beta version of its customer service operations assessment tool.

Designed to help expansion-stage technology companies evaluate and improve their customer service efforts, the tool can be accessed online at on the OpenView Labs site by clicking here.

To take advantage of this free assessment tool, users simply need to answer a short series of questions about their company, its operations, and its service and culture, among other related areas. The output is a personalized customer service score as well as concrete recommendations on how to improve. Each recommendation is supplemented with links to industry-leading related content in the form of articles, books, and videos that help users further their understanding and implement it.

“In a highly competitive landscape, expansion-stage technology companies need to find various ways to differentiate themselves, and customer service is among the most important,” said Brian Zimmerman, Managing Director of OpenView Labs, the firm’s strategic consulting arm that built the assessment tool. “We believe that professionals who invest the few minutes it takes to complete the assessment will get some really valuable insights into how they can improve their company’s customer service.”

To create the tool, the firm partnered with Bill Price, one of its senior advisors and a former customer service executive at Amazon, as well as his team at Driva Solutions. It includes an online form for providing feedback that will be used to refine future iterations of the tool, and user feedback is strongly encouraged.

This is the first in a series of online assessments that OpenView will be creating. Future assessment will focus on content marketing, social media, outbound lead generation, and recruiting, among other functional areas.

About OpenView Venture Partners

OpenView Venture Partners is an expansion-stage venture capital fund based in Boston that is focused on high-growth software, Internet, and technology-enabled companies. Through its staff of seasoned operating executives, who collectively bring several decades of technology and management experience to the firm, OpenView is able to help portfolio companies quickly optimize their product, go-to-market, and organizational and operational functions. Founded in 2006, the firm invests globally and has approximately $440 million in total capital under management.

About OpenView Labs

OpenView Labs is the strategic and operational consulting arm of OpenView Venture Partners, a global venture capital fund that invests in expansion-stage technology companies. The Labs team consults to the management of OpenView’s portfolio companies across an array of functional areas, including recruiting, go-to-market support, and research and analytics. Together with its network of senior advisors, the team supports OpenView’s portfolio companies on a range of initiatives ranging from methodology incubation and market research, to providing strategic coaching.