Central Desktop Honored as Gold Stevie® Award Winner in 2012 American Business Awards (SM)

by OpenView

Central Desktop (www.centraldesktop.com), a leading cloud-based collaboration platform company, was presented with the Gold Stevie® Award in the “Customer Service Department of the Year” category for the computer software industry in The 10th Annual American Business Awards.

More than 3,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.

The team responsible for the honor of winning the gold-level award for “Customer Service Department of the Year” is Central Desktop’s Customer Experience team. The team, who celebrated its highest customer satisfaction ratings and Net Promoter Scores in the company’s history for the 2011 calendar year, provides customers with the knowledge and experience gained from helping half a million users worldwide work together in their businesses.

“The level of support you get from Central Desktop is the company’s number-one greatest asset,” said Carl Frappaolo, director of knowledge management for FSG, a non-profit customer of Central Desktop. “I can contact them through email, portal and phone. Whether my question is easy or difficult, I always get a timely response.”

“This award is an honor for our Customer Experience team because over the past several years we have dedicated a great amount of time and effort into developing an expansive customer-centric strategy to put a special focus on serving our clients,” said Mark Fordham, Central Desktop’s director of services. “That includes providing the best technological knowledge, collaborative insights, professionalism, timeliness, courtesy and quality to our customers, and it is wonderful to be able to formally acknowledge the team’s hard work and dedication.”

Stevie Award winners were selected by more than 270 executives nationwide who participated in the judging process this year.

Details about The American Business Awards and the lists of Stevie Award winners who were announced on June 18 are available at www.stevieawards.com/aba.

About Central Desktop

Central Desktop helps people work together in ways they never imagined possible. Our SocialBridge online collaboration platform connects people and information in the cloud, making it possible to share files, combine knowledge, inspire ideas, manage projects and more. Central Desktop serves more than half a million users worldwide. Key Central Desktop customers include CBS, Harvard University, the Humane Society of the United States, Netflix, the U.S. Department of Health and Human Services, SK+G Advertising, Rhea + Kaiser, Upshot, WD-40 and Workday. Founded in 2005, Central Desktop is a privately-held company with headquarters in Pasadena, California. For more information, visithttp://www.centraldesktop.com.

About the Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.

Contact Information

Media contact:
Michelle Van Jura
Intersect Communications for Central Desktop
Tel. 646-781-9323
Email Contact

Ainscough Crane Hire Gets a Lift with Exinda

by OpenView

Exinda, a global provider of next-generation WAN optimization and performance assurance solutions, has been chosen by the UK’s largest crane hire organisation Ainscough Crane Hire Limited, to prioritise, accelerate and control business critical traffic across its network of 29 UK depots, resulting in a more efficient use of key applications including VoIP and its asset management and document management systems.

Ainscough Crane Hire Limited needed to replace its Riverbed appliance with a WAN optimization solution that could better service its requirements and dramatically improve user experience of increasingly bandwidth intensive applications. Exinda not only intelligently accelerates and prioritises critical traffic, but also improves visibility and control for applications across its entire branch network.

Ian Booth, Senior IT Manager at Ainscough Crane Hire Limited explains, “We chose Exinda because we needed a solution that could give us complete control over our asset management and document management systems, that we are reliant on to manage our day-to-day activities. What’s great is that it can scale up quickly, ready to handle the increased network requirements surrounding peak-time activities and significant projects such as the refits we undertake for major oil refineries. Lasting a few weeks, these require increased use of planning, documenting and asset management applications, to oversee the entire operation in the most efficient way.”

Adam Davison, VP of EMEA at Exinda, adds, “Ainscough Crane Hire Limited required more from its WAN optimization solution than simple acceleration. It also needed increased control, as well as assurances that the network would not fail during peak activity. Thanks to Exinda’s ability to integrate into Active Directory, we have enabled Ainscough Crane Hire the unique ability to identify users’ individual traffic flows using our dynamic policy engine which delivers application and collaboration assurance per user. Overall, Ainscough is benefitting from a more selective approach to enabling application assurance, as well as a scalable network that will be able to react quickly and efficiently to the demands placed on it.”

Jeff Orr, MD of Platinum partner Stack Data Solutions, concludes, “As an Ainscough Crane Hire Limited preferred IT partner for four years, we have an excellent understanding of the network infrastructure and the IT challenges faced on a regular basis. Exinda’s next generation WAN optimization solution has the capability to meet these head on, giving Ainscough’s staff the ability to work more efficiently with their everyday applications.”

About Exinda®

Exinda is global provider of WAN optimization and application performance assurance solutions. The company has helped more than 2,500 organisations in over 80 countries worldwide improve the end-user experience, manage application performance, manage congestion over the WAN and reduce network operating costs for the IT executive. For more information, please visit http://www.exinda.com.

About Ainscough Cranes

Ainscough Crane Hire Limited is the UK’s largest mobile and crawler crane organisation. Operating a fleet of 468 cranes across an unrivalled network of 29 locations they provide lifting solutions in the 10-1000 tonne arena to a number of local, national and leading blue chip organisations.

Exinda and Pool Innovation Centre Take Pole Position in Microscope ACEs

by OpenView

Exinda, a global provider of next-generation WAN optimization and performance assurance solutions, has been crowned the winner of the Technology Category: Networking for this year’s Microscope Awards for Channel Excellence (ACEs), finishing ahead of competitors Silver Peak, Ruckus Software, Commscare, ZyXEL and Ipswitch.

Initially shortlisted by an independent panel of industry judges and voted for by key channel representatives, Exinda’s success was achieved for the WAN optimization solution set it provided Pool Innovation Centre which was deployed by Exinda and its accredited partner Microcomms. The Pool Innovation Centre is one of Cornwall’s most complex IT initiatives, housing up to 60 tenant knowledge-based companies. The centre aims to help revitalise and stimulate Cornwall’s economy.

The Microscope ACEs, now in its fifth year, celebrate the best of the channel, recognising those companies that have delivered the best service, products and support. Adam Davison, VP of EMEA for Exinda, says,

“Winning this award is a great accomplishment and honour for everyone involved. Our progress over the past year would not have been possible without the full support and trust gained from our partners which has enabled us to push the limits further than we had ever imagined. Climbing up the perpetual ladder of development is one of our key goals for the near future, and one of which we are certain to exceed without any doubt.”

A Microscope panel judge had this to say regarding Exinda, “A very impressive case study was cited where Exinda was able to show it dealt with the customer’s issues around budget and time constraints with good reseller involvement”.

About Exinda®

Exinda is global provider of WAN optimization and application performance assurance solutions. The company has helped more than 2,500 organisations in over 80 countries worldwide improve the end-user experience, manage application performance, manage congestion over the WAN and reduce network operating costs for the IT executive. For more information, please visit http://www.exinda.com.

ExactTarget Named to Russell 3000® and Russell Global Indexes

by OpenView

Global interactive marketing provider ExactTarget (NYSE:ET) announced today it was added to the Russell 3000® Index and the Russell Global Index after equity markets closed June 22 as Russell Investments reconstituted its comprehensive family of global indexes.

“Being named to the Russell indexes is an honor that positions ExactTarget among the top publicly held companies.”

Annual reconstitution of Russell’s U.S. indexes captures the 4,000 largest U.S. publicly traded stocks as of the end of May, ranking them by total market capitalization.

“Following our successful initial public offering and posting record revenue in our first quarter as a public company, we are pleased to continue to build upon our momentum with our addition to the Russell indexes,” said Scott Dorsey, ExactTarget co-founder and chief executive officer. “Being named to the Russell indexes is an honor that positions ExactTarget among the top publicly held companies.”

Membership in the Russell indexes remain in place for one year with membership determined primarily by objective, market-capitalization rankings and style attributes.

Russell indexes are widely used by investment managers and institutional investors for index funds and as benchmarks for both passive and active investment strategies. In the institutional marketplace, an industry-leading $3.9 trillion in assets currently are benchmarked to them.

Russell calculates more than 80,000 benchmarks daily covering approximately 98 percent of the investable market globally, 83 countries and more than 10,000 securities. These investment tools originated from Russell’s multi-manager investment business in the early 1980s when the company saw the need for a more objective, market-driven set of benchmarks in order to evaluate outside investment managers.

The news of ExactTarget’s inclusion in the Russell 3000® Index and the Russell Global Index follows the launch of the company’s next generation mobile marketing application – MobileConnect. Available as a standalone application or fully integrated into the ExactTarget Interactive Marketing Hub, MobileConnect provides a cloud-based application to power SMS alerts and mobile marketing messages worldwide. MobileConnect features intuitive message templates, easy-to-use reporting, advanced enterprise management of short/long codes and keywords and cross-channel integration with campaigns across email, social media and the web.

About Russell

Russell Investments (Russell) is a global asset manager and one of only a few firms that offers actively managed, multi-asset portfolios and services that include advice, investments and implementation. Working with institutional investors, financial advisors and individuals, Russell’s core capabilities extend across capital markets insights, manager research, Indexes, portfolio implementation and portfolio construction. Russell has approximately $155 billion in assets under management (as of 3/31/2012) and works with 2,400 institutional clients, more than 580 independent distribution partners and advisors, and individual investors globally. Founded in 1936, Russell is a subsidiary of The Northwestern Mutual Life Insurance Company.

About ExactTarget

ExactTarget is a leading global provider of email marketing and cross-channel interactive marketing software-as-a-service solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media and websites. ExactTarget’s powerful suite of integrated applications enable marketers to plan, automate, deliver and optimize data-driven interactive marketing and real-time communications to drive customer engagement, increase sales and improve return on marketing investment. Headquartered in Indianapolis, Indiana with offices across North America and in Europe, South America and Australia, ExactTarget trades on the New York Stock Exchange under the ticker symbol “ET.” For more information, visit www.ExactTarget.com.

Contacts

Finn Partners
Media Contact:
Kari Brownsberger, 312.329.3980
[email protected]

NextDocs Announces Compliance Cloud Service Offering for Life Sciences

by OpenView

Today NextDocs announces, from the DIA 2012 Annual Meeting, its Compliance Cloud service offering, a state-of-the-art online delivery platform for the NextDocs compliance suite, designed from the ground up for the life sciences industry.

Built on the Microsoft Cloud technology platform, the NextDocs Compliance Cloud is a global offering that delivers the industry’s highest levels of reliability, performance, privacy, security, compliance, and disaster recovery.

“Life sciences’ mission-critical compliance applications have specialized requirements for cloud deployment and service models,” said Matt Walz, Chief Technology Officer at NextDocs. “Compliance Cloud exceeds those requirements and furthers our global leadership position in providing innovative solutions that deliver compliance without complexity.”

Compliance Cloud is available with specific service levels that best align with an organization’s goals, from an entry-level Silver tier to Gold and Platinum tiers. Each Service Level Agreement (SLA) tier carries the same performance, compliance, and security benefits while providing additional service level benefits. Different service level tiers enable life sciences companies of all sizes to enjoy the benefits of a mission-critical infrastructure.

“NextDocs has been delivering our compliance applications in the cloud for several years,” said Adeel Sheikh, Director of Cloud Services. “With Compliance Cloud, we have taken advantage of the latest cloud technology platform from Microsoft to build an entirely new offering from the ground up that is unmatched in the industry.”

NextDocs’ advanced implementation of the Microsoft Cloud technology platform delivers the industry’s highest levels of reliability, performance, privacy, security, compliance, backups, and disaster recovery. With a world-class cloud platform, support team, SSAE 16 and ISO compliant processes, and SLAs, NextDocs is positioned to be the trusted cloud provider for regulated content in the life sciences industry.

For more information about NextDocs Compliance Cloud please visit our website for a detailed fact sheet or the Compliance Cloud whitepaper. And if you are attending DIA 2012 in Philadelphia, you can stop by booth #1125 to learn more.

About NextDocs Corporation

NextDocs is the global leader in providing Microsoft SharePoint-based compliance software solutions including quality management software, regulatory document management, and clinical portals. Its solutions enable businesses in regulated industries to achieve compliance with FDA and other agencies while automating processes, improving efficiency, and dramatically reducing costs. NextDocs customers include pharmaceutical companies, bio-techs, medical device companies, and CROs. For more information on NextDocs Corporation and its software solutions visit www.nextdocs.com

Contacts

NextDocs Media:
Matt McLoughlin, 610-228-2123
[email protected]

Monetate CEO David Brussin Named Ernst & Young Entrepreneur of the Year® 2012 for Greater Philadelphia

by OpenView

Monetate, the leading provider of cloud-based technology for online marketers, today announced that its CEO and founder, David Brussin, has been honored with the Ernst & Young Entrepreneur Of The Year® 2012 award for the Greater Philadelphia region.

The award recognizes outstanding entrepreneurs who demonstrate excellence and success in innovation, financial performance, and personal commitment to their businesses and communities.

Brussin, who co-founded the firm in 2008, is the force behind Monetate’s technology and exceptional growth, as enterprises continue to adopt the company’s testing, targeting, and personalization solutions to create highly relevant online customer experiences.

“We created Monetate because there is a true need to end the ‘one-size-fits-all’ website experience,” said Brussin. “Our success as a company is due to a talented and dedicated group bringing the solution to a receptive market. To be presented with this prestigious award is an honor for me and the whole Monetate team, and validates the work that we are doing for our customers. I am proud to be part of a vibrant and growing entrepreneurial community, and I thank Ernst & Young for celebrating entrepreneurship in the Philadelphia area.”

Monetate’s strong growth trend was evident in 2011 when the Agility Suite platform drove roughly 20 percent, or $168 million, of the record-setting $816 million in Black Friday online sales. 2011 also saw a yearly revenue increase of 278%, and the growth has continued in 2012 with the addition of more than 30 brands to Monetate’s roster of clients.

The Ernst & Young Entrepreneur Of The Year Award for the Greater Philadelphia region was presented to Brussin on Thursday at the Philadelphia Convention Center. Now in its 26th year, the Entrepreneur Of The Year Program recognizes business leaders who create the products, services, and jobs that help our economy and communities grow. The Philadelphia-area finalists, who represent companies in the technology, biotech, healthcare, and other industries, were chosen by an independent panel of judges.

About Monetate

Monetate drives billions of dollars of revenue every year for some of the best-known brands in the world, including Best Buy, QVC, Urban Outfitters, Aeropostale, The Sports Authority, and PETCO. The company’s comprehensive product suite and conversion expertise enable marketers to deliver a more relevant customer experience with unprecedented agility.

Leading marketers rely on Monetate’s cloud-based browser technology to achieve a new level of speed and control, allowing them to run 16 times more optimization campaigns compared to industry averages. The Monetate Agility Suite includes advanced products for testing, merchandising, targeting, and cross-channel consistency, providing an opportunity to bypass IT restraints and react in real time to customer demands. Monetate also helps marketers implement best practices and drive online revenue through its expert strategic services and content publishing teams. For more information visit http://monetate.com/ or follow us on Twitter @Monetate.

About Ernst & Young Entrepreneur Of The Year®

Ernst & Young Entrepreneur Of The Year is the world’s most prestigious business award for entrepreneurs. The unique award makes a difference through the way it encourages entrepreneurial activity among those with potential, and recognizes the contribution of people who inspire others with their vision, leadership and achievement. As the first and only truly global award of its kind, Entrepreneur Of The Year celebrates those who are building and leading successful, growing and dynamic businesses, recognizing them through regional, national and global awards programs in more than 140 cities in more than 50 countries.

About Ernst & Young

Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 152,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential.

Ernst & Young refers to the global organization of member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit www.ey.com.

This news release has been issued by Ernst & Young LLP, a US client-serving member firm of Ernst & Young Global Limited.

Contact Information

Marifran Manzo-Ritchie
Director of Corporate Communications
Monetate
[email protected]
215-987-4441

LaunchSquad for Monetate
Matt Calderone
[email protected]
212-564-3665

Open-E Expands Hardware Certification Program for Partners

by OpenView

When purchasing new hardware and having a particular software in mind you can never be 100% sure if they will be compatible.

For this reason leading storage software developer Open-E, Inc. introduced their own Hardware Certification Program. It offers Open-E’s partners the opportunity to guarantee the compatibility of their systems with Open-E Data Storage Software V6 (DSS V6).

Open-E Certified Hardware is suitable for different storage applications. Since the systems include various equipment and configurations, they show an even better performance in specific situations. To help end users making the best possible decision on which hardware to choose, recommendations are provided.

Open-E Tested Hardware is a new quality label offered by the company. Systems have gone through the full process of testing in Open-E’s laboratories. They are usually offered at a lower price and are recommended for only specific areas of usage.

The advantages of the program are obvious: “All systems are fully tested by our experienced and professional technical engineers,” explains Krzysztof Franek, CEO and President of Open-E. “With certified or tested hardware our partners are able to increase their sales potential and become better recognized in the channel. Additionally we are offering end-customers an easy and reliable way to choose the best solution for their storage needs.”

The process is easy: Hardware systems have to meet the minimal requirements and the latest version of Open-E DSS V6 must be installed. Then partners can choose to have all the tests done in the Open-E Labs or perform the tests independently. They include tests of hardware components being detected and recognized by the software or administration functionality and network solutions working properly. The results for performance and stability also have to be on a high level to pass for the certification.

It usually takes no more than 16.5 working days for the engineers to complete a certification or testing process. After successful testing, partners receive a full report including test results and all information about the hardware.

Open-E already certified 15 systems since the second half of 2011. Certifications can be found on http://www.open-e.com/partners/certified-systems/, including the latest tested hardware by Open-E’s Japanese partner Newtech.

About Open-E

Open-E, Inc. is a pioneering leader and developer of IP-based storage management software. The Open-E DSS V6 and Open-E DSS V6 Lite line of products are aimed at the SMB and SME markets.

Open-E DSS V6 is a robust, award-winning enterprise storage application which offers excellent compatibility with industry standards (vast variety of supported hardware), and is easiest to use and manage. Additionally it is one of the most stable solutions on the market and an undisputed price performance leader.

Open-E counts over 25,000 installations in Fortune 500 organizations world-wide in over 100 countries for over a decade and received numerous industry awards and recognition from PC Professional, Tom’s Hardware, Storage Awards, PC Pro and more.

Thanks to its reputation, experience and business reliability, Open-E is an esteemed technological partner of industry-leading IT companies such as Citrix, Intel, LSI, VMware, and Adaptec.

For further information about Open-E, its products and partners, visit http://www.open-e.com/.

Press Contact:

Vera Neumeyer
PR & Marketing Manager
Open-E, Inc.
T: +49 (89) 800777-18 (direct)
F: +49 (89) 800777-17
e.mail: [email protected]

Contact Information

Open-E
Vera Neumeyer
(678) 666 2880
Contact
www.open-e.com

Healthcare MSP Keeps Medical Office Operating with Intronis Despite Hardware Failure

by OpenView

Among Untangled Solutions’ clients is a medical office that relies on QuickBooks to manage patient billing and accounts.

When a hardware failure knocked the office’s server offline along with the QuickBooks data earlier this year, the team at Untangled Solutions was able to recover the QuickBooks data file to another workstation before the office staff was even aware the server was down.

“It was going to be five days before we could get a failed power switch replaced, yet we were able to restore the QuickBooks data in about 30 minutes,” said Chris Johnson, CEO of Untangled Solutions.

Technical support from Intronis played a hand in the fast restore, helping Untangled Solutions’ staff quickly walk through the steps to restore the data to a new device. Untangled Solutions also created a backup set from the new device to ensure the QuickBooks data would stay backed up.

“Intronis Cloud Backup and Recovery is easily managed in the cloud, and perhaps the biggest advantage is that backups are never something our clients need to worry about,” said Johnson, who is chairperson of the CompTIA Healthcare IT Community and a CompTIA Ambassador. “Our clients don’t see the backup system in action; they just know they get results.”

Untangled Solutions provides managed IT services and consulting to healthcare providers. The firm specializes in helping medical practices make strategic IT decisions that increase efficiency, decrease hidden costs, and improve the quality of patient care.

Intronis, the world’s leading cloud backup and recovery solution for the IT channel, solicits success stories from its partners as part of its Intronis Hero Award program. Intronis selects and features one story each month to serve as an example of how our partners can be heroes to their clients.

About Intronis

Intronis Cloud Backup and Recovery is a world-class cloud backup solution for the IT channel. Intronis provides the industry’s easiest to use secure data solution for offsite and local backup, which generates a monthly recurring revenue stream to add to your business. Intronis offers the best, deepest Exchange and SQL backup on the market, U.S.-based customer support, and is also integrated to major solutions in the MSP ecosystem. The solution has been field tested by thousands of MSPs and the industry spoke by awarding Intronis the 2011 Vendor of the Year from ASCII. http://www.intronis.com.