Customer Success
5 Keys to Unlocking Negative Churn in B2B SaaS
Retention, retained revenue, gross churn, negative churn, expansion...in 2018 the SaaS gods will surely create at least 5 more terms...
by Ross Fulton
Customer Success
Your Customer Success Leader Needs to Able to Run Through Walls
Strong. Determined. Brave…andĀ covered in brick dust and plasterboard. All the above are common traits of a top Customer Success leader...
by Ross Fulton