Customer Success
Surveys have found that a dedicated Professional Services team can lead to more enterprise deals and lower churn. But, these resources need to be used wisely and should be differentiated from Customer Success. Here’s why.
Improving retention has a huge impact on the bottom line, but the role of Customer Success changes without recurring revenue. Here’s how.
Most CS managers have dozens of account or relationships that you have to nurture. Learn how to make sure you’re communicating with the right accounts (at the right times) here.
Your free trial conversion rate might be low because of one thing: poor onboarding. Learn the 3 mistakes most companies make and tips for successfully avoiding them.
UserIQ surveyed 400+ SaaS leaders and found that one of the greatest opportunities for companies today is a stronger alignment between their customer success and product management teams. Learn why here.
As healthy companies continue to grow it becomes harder to do so at the same rate through new logo acquisition. Companies spend an inordinate amount of effort on labor-intensive adoption and reactive, renewal processes with little or no regard to creating a disciplined expansion strategy. It’s time to change your strategy. It’s time for Customer Success 2.0.
Catch up on the latest Summer Slump Series: Customer Success edition. We compiled the top CS content to help you get ahead and make you and your team as successful as possible.
The “traditional” user onboarding flows and walkthroughs are dead. Learn about the next era of user onboarding and how to adapt to the changes in your organization.
Our BUILD book features in-depth articles about scaling your product led growth organization.