Customer Success
3 Mistakes To Avoid When Onboarding Customers (And What To Do About It)

Your free trial conversion rate might be low because of one thing: poor onboarding. Learn the 3 mistakes most companies make and tips for successfully avoiding them.

by Josh Brown
Customer Success
Survey Says: Want to Reduce Churn? Reach Across the Aisle.

UserIQ surveyed 400+ SaaS leaders and found that one of the greatest opportunities for companies today is a stronger alignment between their customer success and product management teams. Learn why here.

by Nicole Wojno Smith
Customer Success
Customer Success 2.0: Where the Industry Needs to Head

As healthy companies continue to grow it becomes harder to do so at the same rate through new logo acquisition. Companies spend an inordinate amount of effort on labor-intensive adoption and reactive, renewal processes with little or no regard to creating a disciplined expansion strategy. It’s time to change your strategy. It’s time for Customer Success 2.0.

by Kia Puhm
Customer Success
Summer Slump Series: Resources to Thrive in Customer Success

Catch up on the latest Summer Slump Series: Customer Success edition. We compiled the top CS content to help you get ahead and make you and your team as successful as possible.

by Bayley Dietz
Customer Success
The Subtle Art of User Onboarding & Adoption

The “traditional” user onboarding flows and walkthroughs are dead. Learn about the next era of user onboarding and how to adapt to the changes in your organization.

by Yazan Sehwail
Customer Success
To Boost Your Customer Lifetime Value, Make This 1 Critical Investment

The importance of customer lifetime value (CLV) can’t be overstated. If you want to increase your CLV, then you should start by investing in customer success.

by Hannah Steiman
Customer Success
The Power of Intentional Onboarding for Product-Led Companies

Onboarding can be a powerful tool that helps you deliver value, provide support and improve ease of use for your customers. Appcues’ Jonathan Kim explains how to successfully implement intentional onboarding within your organization.

by Jonathan Kim
Customer Success
Should CSMs Own Quota?
Editor's Note: This article first appeared on DesiredPath's blog here.  I have written about Customer Success and revenue in previous...
by Kia Puhm
Customer Success
Creating Self-Service Customer Success That Works for Everyone (Part 3)
Editor's Note: This article is Part 3 of a 3-part series. You can read Part 1 here and Part 2...
by Lynn Tsoflias