Customer Success
In a product-led growth (PLG) business, should we aspire to have *zero* customer support? My take: No! Support plays a...
In a product-led (PLG) business, some of the tried-and-true SaaS growth tactics aren’t at your disposal. Since you’re initially focused...
Customer Success is necessary for product-led business growth—don’t believe us? Read this article.
Customer Success Managers can be the hidden gems of product-led businesses. Here’s how to ensure the two approaches align.
Product-led growth (PLG) has amplified a noticeable change in how companies think about customer acquisition. What was once an upfront...
Remote work is the new norm, so is it time to institute a “right to disconnect” policy for your team?
2021 has proven to be the year of usage-based pricing. 45% of expansion stage SaaS companies now say they have...
Yamini talks to us about leadership, human connection and the perfect paella.
The customer service agents on your team—whether you’ve got one or 1,000—are the frontline of your business. They impact your bottom line, attrition, NPS and more, and it’s time we enabled them to be exceptional in their customer interactions and careers.
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