Customer Success
The importance of customer lifetime value (CLV) can’t be overstated. If you want to increase your CLV, then you should start by investing in customer success.
Onboarding can be a powerful tool that helps you deliver value, provide support and improve ease of use for your customers. Appcues’ Jonathan Kim explains how to successfully implement intentional onboarding within your organization.
Editor's Note: This article first appeared on DesiredPath's blog here. I have written about Customer Success and revenue in previous...
Editor's Note: This article is Part 3 of a 3-part series. You can read Part 1 here and Part 2...
Editor’s Note: This article first appeared on the Brooke.land blog here. Customer Success is fundamentally about helping other people, and...
Most of us know that, periodically, even the healthiest people need to go and get a “just in case” checkup....
Editor's Note: This article is Part 2 of a 3-part series. You can read Part 1 here. Creating a customer...
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This may sound strange, but more often than not, Appcues' biggest competition is actually nothing. Most companies don't have an...
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Customer success has come to mean a lot more than just churn prevention. As Head of CS at Dropbox, Lisa...
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