Customer Success
Customer Success
How SaaS Founders Can Reach the Gen Z Market
When I was a teenager, I wanted to manage rappers. The lifestyle didn’t agree with me, so I became the…
by Paige Finn Doherty Customer Success
Your Guide To Customer Support & PLG
In a product-led growth (PLG) business, should we aspire to have *zero* customer support? My take: No! Support plays a…
by Kyle Poyar Customer Success
Your Guide to PLG and Community—It’s Way More Than Launching a Slack Group
In a product-led (PLG) business, some of the tried-and-true SaaS growth tactics aren’t at your disposal. Since you’re initially focused…
by Kyle Poyar Customer Success
Does business growth hinge on customer success? We think yes.
Customer Success is necessary for product-led business growth—don't believe us? Read this article.
by Chris Gaertner Customer Success
The Customer Success Managers’ Role in a Product-Led Growth Business
Customer Success Managers can be the hidden gems of product-led businesses. Here's how to ensure the two approaches align.
by Chris Gaertner Customer Success
Customer Success: Leading Growth Beyond Contract Close
Product-led growth (PLG) has amplified a noticeable change in how companies think about customer acquisition. What was once an upfront…
by Chris Gaertner Customer Success
How Can Startups Enforce the Right to Disconnect? Use Customer Success Philosophies
Remote work is the new norm, so is it time to institute a "right to disconnect" policy for your team?
by Claire O'Regan Customer Success
Usage-Based Pricing Playbook: Customer Success Is A Mindset, Not Just a Job
2021 has proven to be the year of usage-based pricing. 45% of expansion stage SaaS companies now say they have…
by Kyle Poyar Customer Success
ICYMI: Meet Yamini Rangan, Chief Customer Officer at HubSpot
Yamini talks to us about leadership, human connection and the perfect paella.
by Casey Renner Customer Success
5 Stats That Prove Customer Service Enablement Should Be the Next Sales Enablement
The customer service agents on your team—whether you’ve got one or 1,000—are the frontline of your business. They impact your bottom line, attrition, NPS and more, and it’s time we enabled them to be exceptional in their customer interactions and careers.
by Olivia Schwan