Customer Success
The Definitive Guide to User Onboarding: Part Three

Wes Bush explains how you can create a just-in-time onboarding email sequence that converts in Part 3 of his 3-Part user onboarding series.

by Wes Bush
Customer Success
The Definitive Guide to User Onboarding: Part Two

Wes Bush breaks down all things user onboarding and discusses advanced user onboarding strategies in Part 2 of his 4-part series.

by Wes Bush
Customer Success
The Definitive Guide to User Onboarding: Part One
Editor's Note: This article is Part 1 of a 4-part series that was first published on the Product Led Institute...
by Wes Bush
Customer Success
Professional Services and Customer Success in SaaS Startups

Surveys have found that a dedicated Professional Services team can lead to more enterprise deals and lower churn. But, these resources need to be used wisely and should be differentiated from Customer Success. Here’s why.

by Brooke Goodbary
Customer Success
Customer Success Without Recurring Revenue

Improving retention has a huge impact on the bottom line, but the role of Customer Success changes without recurring revenue. Here’s how.

by Brooke Goodbary
Customer Success
3 Tactics to Optimize Your Customer Success Accounts

Most CS managers have dozens of account or relationships that you have to nurture. Learn how to make sure you’re communicating with the right accounts (at the right times) here.

by Sam Gorgone
Customer Success
3 Mistakes To Avoid When Onboarding Customers (And What To Do About It)

Your free trial conversion rate might be low because of one thing: poor onboarding. Learn the 3 mistakes most companies make and tips for successfully avoiding them.

by Josh Brown
Customer Success
Survey Says: Want to Reduce Churn? Reach Across the Aisle.

UserIQ surveyed 400+ SaaS leaders and found that one of the greatest opportunities for companies today is a stronger alignment between their customer success and product management teams. Learn why here.

by Nicole Wojno Smith
Customer Success
Customer Success 2.0: Where the Industry Needs to Head

As healthy companies continue to grow it becomes harder to do so at the same rate through new logo acquisition. Companies spend an inordinate amount of effort on labor-intensive adoption and reactive, renewal processes with little or no regard to creating a disciplined expansion strategy. It’s time to change your strategy. It’s time for Customer Success 2.0.

by Kia Puhm