The One Thing Your Competitors Can’t Copy: Why Storytellers are the New Marketers
Stop slugging it out with your competitors for a trickle of long-tail traffic. Content Marketing Institute’s Chief Strategist Robert Rose explains how you can crawl out of the trenches and get noticed by shifting your focus from search engines to storytelling.
Your competition is optimizing for the same keywords you are. More likely than not, they even follow the same recipe that you do: research keywords for the different stages of the funnel, spin up a post for each, and wait for Google to deliver new prospects. Even if you tweak your optimization to get ahead, a competitor will notice, copy it, and leave you back at square one.
Instead of relying so heavily on search engines to deliver customers, make your content the lead generator by telling a compelling story that engages readers, gets shared, and produces conversions. Robert Rose, Chief Strategist at The Content Marketing Institute, sat down with OpenView Labs to discuss why storytelling is such an important differentiator in today’s content-saturated marketing landscape and how you can get started.
Cut Through the Noise
Google any of the keywords that you optimize for, and you’re inundated with content. Sift through some of the top results, and you’re likely to find the content was written for search bots first and people second. “We’re certainly not going to win these days by being more noisy,” Rose says, adding that it’s important to “get beyond this idea that everything that we produce needs to be thrown up on our website and optimized for search.” The days of optimizing all content for long-tail search “are just over.”
Instead, Rose stresses that you can stand out from the crowd by being more compelling, more engaging, and by telling a better story than your competition.
Rose points out that your competitors know how to optimize for long-tail search — but what they don’t have is your story. As integrated marketing communications pioneer Don Schultz once said, your competition can copy everything you do except for the story you tell.
Communicators, Not Coders: Storytellers are the New Marketers
If you want to shift from optimized copy to a compelling story, then Rose suggests that you start by making sure you have the right people in your marketing department: communicators.
“Being a great communicator is the differentiating skill for marketers these days, not the ability to tweak tactics,” he says, citing UPS, which found that it was much easier to teach customer service people to drive than it was to teach drivers customer service.
Rose sees “a similar trend now happening with marketing,” since all of the technical aspects, whether that’s buying media, optimizing for search, building HTML, or designing a blog, can be taught or outsourced. “What is harder to fill,” he says, “is being a communicator.” The ability to tell a compelling story is becoming more and more precious as we go forward.
Your 2-step Action Plan
“Being a great communicator is the differentiating skill for marketers these days, not the ability to tweak tactics.”
Robert Rose, Chief Strategist at The Content Marketing Institute
With communicators in your bullpen and a focus beyond long-tail keywords, you’re ready to start engaging new customers with your content. Your first assignment: tell your company’s story.
Distilling your story can be overwhelming, but without that direction, the content you produce across all channels will be unfocused and less effective. Rose likens it to “standing up at a microphone in front of a thousand people and saying, ‘I do not know what I’m going to talk about.'”
Hash out the central story that you want to tell before defining your strategy for any specific channel. After that, Rose suggests that you determine who your target audience is. When you have those two pieces in place, “the channels kind of define themselves,” Rose says, since you can shape your new message to any medium you want to use.
Your second assignment is to start mining internal resources for the truly compelling content that builds your company’s thought leadership status. One of the most common challenges Rose sees is companies that have brilliant CEOs, CTOs, or product developers who are simply not good at writing. In order to pull the information out of them, he suggests having them leave you a very long voicemail or have them dump it out in an e-mail or just go interview them for an hour over lunch. After that, your communicators can go to work crafting a compelling story.
Rose sees success in structuring your marketing department more like a newsroom, with editorial processes tied to marketing strategies. “We have to become publishers instead of simply marketers,” he says. “Only then will you own the media instead of renting it.”
Have you found success in producing content that focuses on story instead of search?