As healthy companies continue to grow it becomes harder to do so at the same rate through new logo acquisition. Companies spend an inordinate amount of effort on labor-intensive adoption and reactive, renewal processes with little or no regard to creating a disciplined expansion strategy. It’s time to change your strategy. It’s time for Customer Success 2.0.
by Kia Puhm
Editor's Note: This article first appeared on DesiredPath's blog here. I have written about Customer Success and revenue in previous...
by Kia Puhm
Editor's Note: This article first appeared on DesiredPath's blog here. The topic of Customer Success owing revenue is still one...
by Kia Puhm
Editor's Note: This article first appeared on DesiredPath's blog here. I am often asked the question whether customer success needs...
by Kia Puhm
Editor's Note: This article first appeared on DesiredPath's blog here. If “good is the enemy of great” as Jim Collins...
by Kia Puhm
Editor's Note: This post first appeared on the DesiredPath blog here. I am working with a number of companies that...
by Kia Puhm
Editor's Note: This article was first featured on the DesiredPath blog here. One of the biggest challenges customer success organizations...
by Kia Puhm
Editor's Note: This article first appeared on the DesiredPath blog here. I relish the time onsite with customers, especially when...
by Kia Puhm
Editor's Note: This article first appeared on DesiredPath's blog here. I have been quoted as saying that customer success is a...
by Kia Puhm