Customer Success
Should CSMs Own Quota?
Editor's Note: This article first appeared on DesiredPath's blog here.  I have written about Customer Success and revenue in previous...
by Kia Puhm
Customer Success
Why Does Customer Success Fear Revenue?
Editor's Note: This article first appeared on DesiredPath's blog here. The topic of Customer Success owing revenue is still one...
by Kia Puhm
Customer Success
The Magic Behind A Single Customer Journey
Editor's Note: This article first appeared on Kia CX's blog here.  I am often asked the question whether customer success...
by Kia Puhm
Customer Success
Don’t Be Friends with Your Customers
Editor's Note: This article first appeared on the Kia CX blog here.  If “good is the enemy of great” as...
by Kia Puhm
Customer Success
Nailing Your Customer Success Go-to-Market Strategy for 2019
Editor's Note: This post first appeared on the Kia CX Consulting blog here.  I am working with a number of...
by Kia Puhm
Customer Success
Customer Success and Compensation
Editor's Note: This article was first featured on the Kia CX Consulting blog here.  One of the biggest challenges customer...
by Kia Puhm
Customer Success
Customer Success Plan: Key for Adoption and Expansion
Editor's Note: This article first appeared on the KIA CX Consulting blog here. I relish the time onsite with customers,...
by Kia Puhm
Customer Success
Customer Success is a Mindset, Not Just a Department
Editor's Note: This article first appeared on the K!A CX Consulting blog here. I have been quoted as saying that customer success...
by Kia Puhm