Surveys have found that a dedicated Professional Services team can lead to more enterprise deals and lower churn. But, these resources need to be used wisely and should be differentiated from Customer Success. Here’s why.
Improving retention has a huge impact on the bottom line, but the role of Customer Success changes without recurring revenue. Here’s how.
Editor’s Note: This article first appeared on the Brooke.land blog here. Customer Success is fundamentally about helping other people, and...
In the early days of a startup everyone from the CEO to the Content Marketer is a defacto member of...