Customer Success
3 Tips for Speeding Up SaaS Customer Onboarding

While professional services are a must in the world of SaaS, OpenView senior advisor Chuck Linn says that the time and cost required to offer them shouldn’t drag your business down. In fact, Linn says there are several things SaaS businesses can do to speed up implementation and drive customer success sooner.

by Chuck Linn
Customer Success
Keep Your Customers Happy without Burning Out on SaaS Professional Services

Most SaaS businesses deliver SaaS professional services in one form or another. But in this post, former Oracle VP Chuck Linn explains why doing so doesn’t have to be such a burdening expense for expansion-stage companies.

by Chuck Linn
Customer Success
Professional Services: Your Key to Happier, More Successful Customers

For many expansion-stage software companies, professional services are an afterthought. Former Oracle VP Chuck Linn explains why that’s a big mistake for businesses that rely on customer references.

by Chuck Linn