For a SaaS organization of any size to be truly successful, there must be an overarching theme of customer-centric focus....
by Dave Blake
Editor's note: The following is an excerpt from OpenView's report: Benchmarks for Customer Success. You can access the full report...
by Dave Blake
Editor's Note: The following is an excerpt from OpenView's 2016 Expansion Report: Benchmarks for Customer Success. You can access the full...
by Dave Blake
As a Customer Success Manager (CSM), you have relationships with customers of all kinds. But it’s most likely safe to...
by Dave Blake
Watch
Customer success is one of the fastest growing priorities in the tech industry, but that's especially true for SaaS companies...
by Dave Blake