Customer Success
Customer Success
Ever Wonder what Sales Training is Like at LinkedIn?
LinkedIn has set a precedent when it comes to social media growth. They broke free from the confines of perceived…
by Contributing AuthorCustomer Success
A Sales Model for SaaS SMBs
At small businesses and startups, the sales process needs to be scaled according to expectations. There shouldn’t be great expectations…
by Contributing AuthorCustomer Success
The More You Know, the More You Sell
Knowledge is power. And in the sales process, this is especially true. But there’s more to possessing knowledge than this.…
by Contributing AuthorCustomer Success
Learn from the Best: How Netflix Can Improve Your Marketing Strategy
Netflix has become a powerful company, maintained its position as the leading DVD-by-mail provider, and become the go-to giant for…
by Brennon SlatteryCustomer Success
Customer Support is an Extension of Marketing and Sales
Customer service isn’t an isolated phenomenon. It should have origins within your marketing strategy and your sales process. This shows…
by Contributing AuthorCustomer Success
In SaaS, Your Customer Retention is Critical
More so than with other business models, SaaS puts emphasis on holding on to current customers. A low entry point…
by Contributing AuthorCustomer Success
Emotional Intelligence can Curb Stupid Customer Experience Mistakes
Ever walk out of a store, furious, just because of your customer service experience? Are you deeply excited to go…
by Contributing AuthorCustomer Success
Pitching at the C-Level without Striking Out
When salespeople want to bypass hurdles during the sales process, they reach out to C-level executives. This approach, while daunting,…
by Contributing AuthorCustomer Success
Where does Your Company Stand in the Customer Service Evolution?
The emergence of social media has altered the landscape of customer service forever. As a result, customers without pressing issues…
by Contributing Author