Product

Close’s Steli Efti on Learning to Say No [Podcast]

Ashley Murphy

September 5, 2018

Steli Efti, serial entrepreneur and current CEO of Close, is no stranger to success. But in 2017, when his company focused all departments on understanding their customers better, they quickly realized they’d approach the problem from the wrong angle. Doing so derailed their product roadmap, led to lots of unhappy customers and increased churn. When they shifted focus, Close got their business back on track. Learn from Close on when saying no to your customers might just be the right move. For more content like this, be sure to subscribe to our newsletter at openviewpartners.com/newsletter.

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Ashley Murphy
Ashley Murphy
Senior Director of Growth

Ashley is Senior Director of Growth on OpenView's Expansion team. She helps OpenView’s portfolio companies achieve repeatable scale via marketing, sales and pricing strategy optimization. Most frequently, she partners with the portfolio on projects related to improving lead funnel conversion, customer segmentation, sales process, pricing and demand gen. Prior to joining OpenView, Ashley was the Senior Manager of B2B Strategy & Analytics at Wayfair.com. Her efforts spanned marketing, BDR optimization & funnel analytics to help the B2B business grow by 9x in just a few years. Before Wayfair.com, Ashley worked as a consultant for Simon-Kucher & Partners, the global marketing and strategy consulting firm known as the world leader in pricing.
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