3 Infamous Startup HR Mistakes

July 10, 2015

Startups in the expansion-stage can last only so long before the time comes to establish a human resources and/or talent team. Setting up the first HR team is a challenge for any startup. The best way to avoid failure is to put the right tools, people, and plan in place for success.

Tim Sackett, president of HRU Technical Resources, author of Fistful of Talent HR Blog, and overall HR badass, was able to impart his wisdom on what to not to do when setting you a new HR function and some strong solutions to position your newly formed HR, talent, or people operations team for success.

“Startups tend to under-hire the title. So all of a sudden, now you have this Director of Talent Acquisition, who last week was a recruiter at a temp agency.”

— Tim Sackett, president of HRU Technical Resources

1) Failure to implement an applicant tracking system (ATS)

“To me, entry level HR or talent acquisition at a startup, you could have a system of record in a good ATS for about $100 a month. It’s so dirt-cheap it’s not even funny and the technology is awesome,” Sackett says. “Again, in perspective, it’s awesome comparable to spending $100,000 a year on a system or a million dollars a year on a system. You don’t have to do that because you don’t have the scope of what some of these big firms have.”

2) Under-hiring for the level of skill needed to set up an entire HR organization

“[Startups] tend to under-hire the title,” Sackett warns. “So all of a sudden, now you have this Director of Talent Acquisition, who last week was a recruiter at a temp agency. And they truly don’t have the background knowledge and ability to run. But they’re eager, they have high energy, they’re willing to wear a hoodie, so hey, they’re now our Director of Talent Acquisition and they play ping pong with us on Thursday afternoon.”

“That’s where I think some of the startups fail right away, and then they rely heavily upon agency hiring, contract hiring, things of that sort. Because they just don’t have the brain power or the muscle from an HR/talent acquisition side to really help them launch in a proper way.”

3) Not preparing for the business you WANT

“The traditional metrics, the SHRM-type stuff says [for every] 100 [employees, hire] 1 [recruiter]. One hundred employees to one HR/talent acquisition kind of head count. To me, that’s really dated,” Sackett says.

“I’ve always been a fan of you staff to the business you want, not the business you have. So if I’m a growing firm and we have 50 people or we have 25 people, but we know in five years we’re going to have 500 or our goal is to have 1,000, I have to have the staff to be able to support that number of growth. I can’t wait until I get there to put that staff on.”

Keys to Startup HR Success

So how should startups avoid some of these mistakes? Sackett advises they do the opposite of your instinct.

“If I was going out and talking to startups and they said, ‘Who should we hire first’ or ‘What should we hire first’? I would almost [recommend they] hire an HR consultant to come in and design that for them.”

Startups and a newly formed HR team must find ways to build out and develop systems and processes without adding burden to the rest of the organization.

As a startup, you’re most successful when you’re fast and agile. You should treat building HR the same way.

“Small companies have the ability to constantly test and find really cool stuff that works great, and then move it forward,” Sackett says. “And if it doesn’t work, they go, ‘Ah, it was a test. We just threw it in the trash can and we’re going to start over.’ That’s what I love about startup HRs, because you have that ability to constantly test. In fact, you’re almost expected to.”

Remember, almost anything can fail without buy-in from senior leadership and business unit leaders. Winning their support is crucial.

“Not getting the buy-in engagement from the people who are actually going to have to run the programs that they’re trying to throw on top of folks [is a big mistake],” Sackett says. “First, you have to figure out ways to do the everyday stuff and knock that out and get that out of the way, and not put an extra burden on top of the organization.”

Photo by: Diego Sevilla Ruiz

Technical Recruiter

<strong>Rose O'Connell</strong> is a technical recruiter at <a href="http://www.athenahealth.com/">AthenaHealth</a>. She was previously a Talent Specialist with OpenView.