Sales
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Discussing a Number of Marketing Topics with an Expert
Inside sales is a complex space that requires a lot of technical knowhow in order to be effective. There are...
by Contributing Author
HR & Leadership
Entrepreneurs must Focus on the Climb, not the Summit
There's one very obvious reason that entrepreneurs should focus on the climb and not the summit.   When you approach the ascent...
by Contributing Author
HR & Leadership
Here's why Most Companies won't be Profitable in 2011
The stats aren't in most companies' favor. [caption id="attachment_8532" align="alignright" width="182"] Image provided by: {link:http://www.flickr.com/photos/editor/}Editor B{/link}[/caption] Statistics show that 30...
by Contributing Author
Customer Success
Reaching the Pinnacle of Customer Service
Company culture is how a business judges itself internally and how customers judge that business externally. [caption id="attachment_6082" align="alignright" width="240"]...
by Contributing Author
Customer Success
Customer Service as an Extension of Company Branding
In order to infuse credence into your brand, you need to form a bond with your customer base. [caption id="attachment_5331"...
by Contributing Author
Customer Success
Retaining Customers through Thick and Thin
When all is peaches and cream, biscuits and gravy at your company, it's not a challenge to hold on to...
by Contributing Author
HR & Leadership
Zappos and Company Culture: Why Different Works
You may already be familiar with the Zappos CEO's unique hiring practices. [caption id="attachment_5966" align="alignright" width="240"] Image provided by: {link:http://www.flickr.com/photos/scobleizer/}Robert...
by Contributing Author
Finance & Operations
Formulating a 'Stay Package' to Retain Key Employees
Employees are the cogs that keep the machine working. Without them, there is no company. As such, during an acquisition...
by Contributing Author
Customer Success
The Software is Free, not the Customer Support
One substantial deterrent to software developers interested in releasing paid software is customer support. [caption id="attachment_5211" align="alignright" width="240"] Image provided by: {link:http://www.flickr.com/photos/a_ninjamonkey/}Ninja...
by Contributing Author