Customer Success
NPS isn’t Enough: Why Combining it with User Research Improves Customer Loyalty
If you’ve worked on Marketing, Consumer Insights, or even Product teams, you’ve probably asked this question of your customers hundreds...
by Jennifer Winter
Marketing
The Millennial Marketing Myth
It’s hard to go a day without hearing the term ‘Millennial.’ By now, it may feel like you’ve heard everything...
by Jennifer Winter
Product
Scaling Your UX Team
Editor's note: The following post is excerpted from UserTesting's eBook 4 Stages of Building and Scaling a UX Team. Access...
by Jennifer Winter
Product
Effective Communication for Design Teams
This post originally appeared on the UserTesting blog. A few days ago someone asked me to reach out to our...
by Jennifer Winter