Customer Success
Survey Says: Want to Reduce Churn? Reach Across the Aisle.

UserIQ surveyed 400+ SaaS leaders and found that one of the greatest opportunities for companies today is a stronger alignment between their customer success and product management teams. Learn why here.

by Nicole Wojno Smith
Customer Success
The Key to Happier Customers? Customer Success and Product Management Alignment.
The sophistication of marketing automation tools combined with a strategic focus on sales and marketing alignment for B2B and SaaS...
by Nicole Wojno Smith
Customer Success
5 Trends that Will Shape the Customer Success Landscape in 2017
Customer success is a relatively new field for B2B SaaS companies, but one that is critical to company growth, especially...
by Nicole Wojno Smith