What is Your Customer Service Mission Statement?
A customer service mission statement is intended to convey your customer support goals and aspirations to your customer base.
Bill Price of Driva Solutions describes it as an informal contract of sorts, made between you and your customers. After you form this statement, you’ll need to refine it. In the beginning, you won’t have a good sense of how your mission statement holds up under direst.
Over time, however, a hardened mission statement will take shape, says Price, and your customer service will be all the better for it. For more information on the value of a customer service mission statement, watch the full video from OpenView Labs.
More from Bill Price: Top Three Skills of Great Customer Service Leaders
As healthy companies continue to grow it becomes harder to do so at the same rate through new logo acquisition. Companies spend an inordinate amount of effort on labor-intensive adoption and reactive, renewal processes with little or no regard to creating a disciplined expansion strategy. It’s time to change your strategy. It’s time for Customer Success 2.0.
Catch up on the latest Summer Slump Series: Customer Success edition. We compiled the top CS content to help you get ahead and make you and your team as successful as possible.