What is Your Customer Service Mission Statement?

A customer service mission statement is intended to convey your customer support goals and aspirations to your customer base.

Bill Price of Driva Solutions describes it as an informal contract of sorts, made between you and your customers. After you form this statement, you’ll need to refine it. In the beginning, you won’t have a good sense of how your mission statement holds up under direst.

Over time, however, a hardened mission statement will take shape, says Price, and your customer service will be all the better for it. For more information on the value of a customer service mission statement, watch the full video from OpenView Labs.

More from Bill Price: Top Three Skills of Great Customer Service Leaders

You might also like ...
Customer Success
Customer Success Without Recurring Revenue

Improving retention has a huge impact on the bottom line, but the role of Customer Success changes without recurring revenue. Here’s how.

by Brooke Goodbary
Customer Success
3 Tactics to Optimize Your Customer Success Accounts

Most CS managers have dozens of account or relationships that you have to nurture. Learn how to make sure you’re communicating with the right accounts (at the right times) here.

by Sam Gorgone
Customer Success
3 Mistakes To Avoid When Onboarding Customers (And What To Do About It)

Your free trial conversion rate might be low because of one thing: poor onboarding. Learn the 3 mistakes most companies make and tips for successfully avoiding them.

by Josh Brown