Customer Success
Customer Success
Better Products and Happier Users through Customer Data
Read how one software company is collecting troves of customer data to develop better products, fine-tune current services, and keep their users happier.
by mkolodziejCustomer Success
See the Whole Picture: The Lead Generation Metrics You Should Really Be Studying
Learn the lead generation metrics you need to study to get the complete picture of your sales cycle - and how to get more customers through it.
by mkolodziejCustomer Success
Let Big Data Predict Customer Behavior For You
Big Data provides insights into customer behavior at any given moment in time in a way that staid, outdated market research never could.
by mkolodziejCustomer Success
A Major Customer Experience Mistake: Treating All Customers the Same
Customers have different needs, interests, and familiarity with offerings, but companies often turn their back on these differences. As customer experience expert Bruce Temkin explains, that is a big mistake.
by Bruce TemkinCustomer Success
3 Strategies for Getting Your Selling Time Back
Learn three strategies to restore your selling time hours and get back on track to hitting your numbers.
by mkolodziejCustomer Success
How Should Sales People Be Challenging Customers?
The concept of challenging customers is a hot topic in sales, but sales expert Dave Brock suggests it's more about engaging with new ideas than pushing in a particular direction.
by Dave BrockCustomer Success
Why Reducing Customer Turnover Should Be a Top Priority
Earning new business grows harder as your competition increases, so work to reduce customer turnover by keeping more of your existing clients.
by mkolodziejCustomer Success
6 Disciplines to Ensure a Great Customer Experience
Learn the six disciplines that ensure your company delivers a great customer experience every time.
by mkolodziejCustomer Success
Is a Sales Blitz the Right Move or a Distraction from the Real Problem?
When is a sales blitz a good idea? Identify if your sales force should hit the phones in force, or address some important underlying problem.
by mkolodziej