Customer Success
Customer Success
Growing Meaningful Business Relationships
Creating and maintaining meaningful business relationships requires people to venture beyond basic online interactions. You need to understand that online…
by Contributing AuthorCustomer Success
Put Your Product Above the Rest
In a post for Off the Record, John Eades explains how to differentiate your product. Eades says that because more…
by Contributing AuthorCustomer Success
Breaking the Barrier that’s Keeping You from Being Customer-Centric
With the tie between customer satisfaction and revenues well-documented, some businesses’ lack of customer dedication is perplexing. But as Elizabeth…
by Contributing AuthorCustomer Success
How a Negativity Fast May Improve Your Sales Outlook
People like being around positive people. They’re likable. The opposite is often true of negative people. A negative demeanor conjures up images…
by Contributing AuthorCustomer Success
Sales Close Ratios: Are You Winning the Game?
How does a company improve its overall sales close ratio? Presuming that the leads are of a workable quality, the…
by Contributing AuthorCustomer Success
Metrics to Help Generate Powerful Sales Leads
Certain metrics are capable of producing sales-altering results when tracked religiously. Do you know which metrics fit this bill? If…
by Contributing AuthorCustomer Success
Neuromarketing and Understanding Customer Psychology
Apparently, psychics aren’t the only ones that can tap into your thinking. A new book by Roger Dooley titled “Brainfluence” sets…
by Contributing AuthorCustomer Success
5 Things Customer-Obsessed Companies Instinctively Do
Customer-focused companies will stop at nothing to please their customers. Amy Buckner Chowdhry, chief executive and co-founder of AnswerLab, looks…
by Contributing AuthorCustomer Success
What Not to Do When E-mail Prospecting
Do you prescribe to the idea that anything goes when e-mail prospecting? Everybody has received emails that they found amusing…
by Contributing Author