Customer Success
Customer Success
Why Selling is About Creating Human Connection
In a recent post for his blog, Jonathan Farrington explains why empathy in selling has nothing to do with being nice and everything to do with connecting with your buyer.
by Contributing AuthorCustomer Success
Customer Service: Creating the Absolute Best Experience
If customer satisfaction is the measuring stick of customer service, then customer experience is the runner-up.
by Contributing AuthorCustomer Success
Sales Managers — What’s On Your To-Do List This Year?
In a post for the Sales Force Effectiveness Blog, Dan Perry lays out a comprehensive to-do-list for sales management in 2012.
by Contributing AuthorCustomer Success
Three Steps for Creating Longer Customer Relationships
In a post for On Product Management, Saeed Khan delves into the ways you can create a customer for life.
by Contributing AuthorCustomer Success
Soup Up Your Sales Pipeline With These Quick Tips
In a post for Score More Sales, Lori Richardson offers up some tips on how to better build up your sales pipeline.
by Contributing AuthorCustomer Success
Sales Leaders: What if You Couldn’t Get More Customers?
Under the pretense that there are always more customers out there, your current customer base may not seem as valuable.
by Contributing AuthorCustomer Success
Customer Segmentation: A Targeted Tool for Companies
One of the main perks of customer segmentation is that companies are able to take a more group-specific approach, says Erica Olsen in this video.
by Contributing AuthorCustomer Success
Starting with the Salespeople in the Mirror
Salespeople can create a one-way relationship with customers by demanding too much from them and giving little back.
by Contributing AuthorCustomer Success
Customer Service Principles: Stop, Collaborate and Listen
Bill Price of Driva Solutions explains how to utilize your customer service process to address all of your customers' problems.
by Contributing Author