Customer Success
Customer Success
Don’t Dump Your Solution on Prospects, Leverage It
One of the more common sales mistakes happens when a salesperson inadvertently buries their prospect in their solution.
by Contributing AuthorCustomer Success
Principles of Customer Service: Be Proactive
When it comes to customer service, developing a proactive strategy can help avoid a lot of future headaches.
by Contributing AuthorCustomer Success
Sales Management: Using Territory Alignment to Level the Selling Field
For salespeople struggling to close deals in barren lands, the inequality associated with sales terrain distribution can be all too apparent.
by Contributing AuthorCustomer Success
The Best Sales Books You Should Be Reading
In a post for Fill the Funnel, Miles Austin gives a few short reviews of the top sales books to read in the coming year, ranging from sales process to methodology and practice.
by Contributing AuthorCustomer Success
Struggling to Define Your Buyer Profile? Follow These 5 Easy Steps
Most marketers understand that the days of producing a singular message and communicating it to the masses – hoping your target customer sees it – are long gone.
by Josh ZywienCustomer Success
Has Your Company Found the Hidden Path to Sales Success?
Companies would be wise not to take the development of their sales teams for granted.
by Dave KahleCustomer Success
Why You May Need to Revamp Your Customer Service
Brian Solis says with social networks becoming the preferred channel of communication among connected consumers, businesses are losing ground and faith in the customer service game.
by Contributing AuthorCustomer Success
The Ever-Changing B2B Buyer Model
In a recent post for The Digital Buyer Persona, Tony Zambito looks at the changing face of buyer decision models in B2B and examines how sales and marketing teams can change their methodology to adapt.
by Contributing AuthorCustomer Success
Can LinkedIn Help You Boost Sales?
To help the average sales person integrate the platform into their daily lives, Miles Austin lays out 12 activities to complete to make the most of LinkedIn.
by Contributing Author