Customer Success
Customer Success
Customer Service: Real-Time Reporting and Metrics
Having on-the-fly reporting and metrics in order to address customer service developments is a necessity for many customer-facing companies. Being…
by Brendan CournoyerCustomer Success
The Customer Development Process, Part 3
Steve Blank is a serial entrepreneur and angel investor with a penchant for involving himself in successful ventures. Presenting at…
by Contributing AuthorCustomer Success
Are You Training Your Customers to Have Unrealistic Expectations?
Imagine if you could buy a sparkling new Porsche 911 for the price of a Ford Focus — with an…
by Josh ZywienCustomer Success
Learning to Turn Failures into Successes
Unless you have unrealistic expectations, not every opportunity you take will end successfully. Most salespeople’s track records are dotted with…
by Contributing AuthorCustomer Success
Breaking the Mold: Unconventional Sales Techniques
If you’ve heard the stories behind companies like Zappos and Amazon, you’re already familiar with how a focus on the…
by Contributing AuthorCustomer Success
Trace the Origins of Your Problems to Resolve Closing Woes
When salespeople fail to meet numbers and close deals, finger-pointing is quick to follow. But where should the blame go?…
by Contributing AuthorCustomer Success
Winning Market Leadership Against Established Competitors
Market leadership can be attainable against even the toughest competition -- if you use the right strategy.
by Paul HigginsCustomer Success
Positioning Your Company to Beat the Competition
In order to oust competitors from a market, a company must be able to deliver a product or service that…
by Brendan CournoyerCustomer Success
3 Follies That Will Drag Down Your Sales Strategy
When it comes to selling into major accounts, it used to be that working harder than your competition was enough…
by Josh Zywien