Customer Success
Customer Success
Increased Accountability Leads to Better Sales Performance
Nobody wants to slave away in their sales position without ever being recognized for their sacrifices and contributions. And as…
by Contributing AuthorCustomer Success
Why Sales Conversations are All About Momentum
Buyer-seller connectivity has steadily increased over the years, as technology has fueled the relationship’s growth. At this current stage, a buyer can…
by Contributing AuthorCustomer Success
The 7 Qualities of Elite Salespeople
Not all salespeople are made equal. What creates this imbalance? A business professor at USC, Steve W. Martin, believes that…
by Contributing AuthorCustomer Success
Does a Speedy Sales Pipeline Really Increase Revenue?
If slow sales have caused you to consider shortening your pipeline, you should be aware of the associated risks. Dan…
by Brendan CournoyerCustomer Success
Cool Tools Help Turn Sales Zeros into Heroes
The fact is, not every sales department can be comprised of superstar salespeople. Most companies would be fortunate to have…
by Contributing AuthorCustomer Success
Creating a Startup Value Statement that Works
Creating good marketing messages is a challenge. But anyone can craft a quality message by starting with a sound value statement and working from there.
by April DunfordCustomer Success
A Framework for Successful Sales Negotiations
Negotiating skills are tethered firmly to all sales processes. Whether or not you have them will determine how effective you…
by Contributing AuthorCustomer Success
Forrester: Best Practices for Evaluating Customer Service
When isolated measures of customer service fall short of the big picture, a comprehensive framework can often provide the details…
by Contributing AuthorCustomer Success
Three Key Skills of the Best Customer Service Leaders
It’s every company’s goal to have great customer service, but not all have the leadership to get there. Fortunately, great…
by Brendan Cournoyer