Customer Success
Customer Success
Is Lying to Sales Prospects Ever OK?
Simple answer? No. Never. When a salesperson lies to a client, they’re staking more than just the deal on their…
by Contributing AuthorCustomer Success
Improving Your Customer Relationships and Retention
As most know, it costs companies a lot more to acquire new customers than it does to keep current ones…
by Contributing AuthorCustomer Success
Where Do Most Customer Experience Problems Come From?
A company’s customer experience can only be as good as the systems surrounding it. Every piece of the customer experience…
by Contributing Author
Customer Success
How to Achieve Award-Winning Levels of Customer Satisfaction
What does it say when a company ignores the experience it creates for its customers? When you go to Starbucks,…
by Contributing AuthorCustomer Success
Differences Between Service-Based and Product-Based Businesses
As startups grow, a focused company strategy becomes increasingly important. The process begins with removing unnecessary weight, writes entrepreneur Tor Gronsund,…
by Contributing AuthorCustomer Success
Manage Customer Experiences, not just Relationships
All it takes is one good relationship and one bad relationship to understand the fundamental differences between the two. Your…
by Contributing AuthorCustomer Success
Dissecting Two Emerging Sales Concepts
The sales landscape is changing. Few salespeople would argue that fact. So to keep up with the changes, new sales…
by Contributing AuthorCustomer Success
Check Your Pulse: Are You a Sales Zombie?
Take a moment to check for your pulse. Phew, that was a close one. You’re not a real zombie. But…
by Contributing AuthorCustomer Success
How to Generate High-Quality Leads from Social Media
Since social media usage is steadily rising worldwide, it’s no wonder that most of companies are now looking for ways…
by Contributing Author