Editor’s Note: The following is an excerpt from Building Your Customer Success Strategy, an eBook discussing the ins and outs...
Editor's Note: The following is an excerpt from Building Your Customer Success Strategy, an eBook discussing the ins and outs...
Editor's note: The following is an excerpt from OpenView's eBook Building Your Customer Success Strategy. In fewer than four years, David...
Editor’s Note: The following is a transcription from OpenView’s recent webinar ‘How to Build a Customer Success Culture with Strong...
Customer service is a reactive tactic that focuses on fixing problems in order to keep customers satisfied. Customer success, on...
Again and again, brands are discovering that customers choose, refer, and stand by a company based not on flashy marketing or...
There are no lack of things on your plate. Deciding on the right things to focus on in your go-to-market...
Startups that find a way to focus on the few things that matter are typically the ones that succeed. Time...
If you’re trying to estimate the size of a particular market opportunity and your software is licensed per user one of the best places to find data is the U.S. Bureau of Labor Statistics (BLS). Here’s a step-by-step example to help get you started.