Brandon Hickie
Marketing Manager, Pricing Strategy
Customer Success
Assessing the Maturity of Your Customer Success Organization
Editor’s Note: The following is an excerpt from Building Your Customer Success Strategy, an eBook discussing the ins and outs...
by Brandon Hickie
Customer Success
Exploring the Top 5 Benefits of Customer Success
Editor's Note: The following is an excerpt from Building Your Customer Success Strategy, an eBook discussing the ins and outs...
by Brandon Hickie
Customer Success
Step by Step Guide to Building Your Customer Success Strategy
Editor's note: The following is an excerpt from OpenView's eBook Building Your Customer Success Strategy. In fewer than four years, David...
by Brandon Hickie
Customer Success
How to Build a Customer Success Culture with Strong Sales Alignment
Editor’s Note: The following is a transcription from OpenView’s recent webinar ‘How to Build a Customer Success Culture with Strong...
by Brandon Hickie
Customer Success
Understanding the Differences Between Customer Success & Customer Service
Customer service is a reactive tactic that focuses on fixing problems in order to keep customers satisfied. Customer success, on...
by Brandon Hickie
Customer Success
The Beginner's Ultimate Guide to Customer Success [eBook]
Again and again, brands are discovering that customers choose, refer, and stand by a company based not on flashy marketing or...
by Brandon Hickie
Market Research
22 Metrics to Discover Your Top Go-to-Market Priorities
There are no lack of things on your plate. Deciding on the right things to focus on in your go-to-market...
by Brandon Hickie
Market Research
A Better Way for Startups to Prioritize Their Projects
Startups that find a way to focus on the few things that matter are typically the ones that succeed. Time...
by Brandon Hickie
Market Research
B2B Market Sizing: A Quick & Easy Way to Estimate Number of Potential Users

If you’re trying to estimate the size of a particular market opportunity and your software is licensed per user one of the best places to find data is the U.S. Bureau of Labor Statistics (BLS). Here’s a step-by-step example to help get you started.

by Brandon Hickie