Customer Success
Customer Success
How to Predict Churn for Subscription Businesses
Editor’s Note: This article first appeared on the StatusQuota blog here. The world is full of uncertainty. It is hard to…
by Remen Okoruwa Customer Success
How to Align Your Team for Maximum User Onboarding Success
Canva—a popular B2C design tool—has onboarded an impressive 10 million users to date. This is an exceptional feat in itself,…
by Ty Magnin Customer Success
Intercom on How Product Education Plays a Critical Role in the Customer Journey
In my role as a Director of Growth, I work with GTM teams across many SaaS companies. Marketing, sales, product,…
by Ashley Murphy Customer Success
Are Customer Retention Benchmarks Increasing Your Churn?
Editor’s Note: This article first appeared on the StatusQuota blog here. Competition is an unavoidable part of life. As people, we…
by Remen OkoruwaCustomer Success
Churn Reduction Fails Without Sales Onboard
Editor’s Note: This article first appeared on the StatusQuota blog here. Customer success teams are vital for keeping churn low. But…
by Remen Okoruwa Customer Success
Everything You Ever Wanted to Know about Customer Success (and More)
Special thanks for Scott Breece for helping compile this content. Customer success has, for good reason, become the backbone of…
by Ashley Murphy Customer Success
The Magic of Negative Churn
Editor’s Note: This article first appeared on the StatusQuota blog here. Let’s face it – customer churn is a reality for…
by Remen Okoruwa Customer Success
What Every SaaS Business Needs to Know About User Adoption
Editor’s Note: The following article is based on Rachel Orston’s presentation at SaaStr Annual 2018. You can see the full…
by Rachel Orston Customer Success
When and How to Make Your First Customer Success Hire
In the early days of a startup everyone from the CEO to the Content Marketer is a defacto member of…
by Brooke Goodbary