Customer Success
Customer Success
No Hard Sell Required
Easy Sales Techniques for Sales-Phobic Developers David Mytton founder of Boxed Ice, offers practical tips for ‘selling without selling’ and…
by vickilynnCustomer Success
A Cranky Marketer on the State of High-Tech Marketing
What has one marketer up in arms about the state of marketing in the high-tech industry? According to this anonymous…
by Contributing AuthorCustomer Success
Learn how to Exceed Customer Expectations Regularly
In this video, Dr. Tony Alessandra speaks on how to consistently exceed customer expectations. This high level of performance is…
by Contributing AuthorCustomer Success
Ten Customer Test for Start-ups
Can’t Find Ten Customers? Ditch the Idea! A smart bear blog presents part three in a series on pitch lessons…
by vickilynnCustomer Success
Retooling Your Business to Better Integrate Social Media
Social media is a daily ritual in the lives of many. A recent survey showed that 70 percent of us…
by Contributing AuthorCustomer Success
Secrets to Increase First-Call Resolution
As an acronym, FCR is the center of some debate. Does it stand for first contact resolution or first call…
by Contributing AuthorCustomer Success
The Importance of Benchmarking Your Customers’ Experiences
It’s evident that the experience a customer has with your business will ultimately play a role in your business flourishing…
by Contributing AuthorCustomer Success
Users vs. Customers: Same Ducks, Different Quacks
Know the difference between customers and users to build a better business model. A recent article by Alexander Osterwalder at…
by vickilynnCustomer Success
Customer Expectations Exposed
Customer service requires a deep understanding of expectations. Customer service is all about interactions. Knowing what to do is great.…
by vickilynn