Customer Service Tips: Measuring Satisfaction on a Monthly Basis

Customer service reporting can be done on a variety of schedules.

As opposed to its counterparts —  real-time, daily (great write-up available, here) and weekly reporting — monthly customer service reports are  intended to provide more of an overarching sense of the customer service happenings around the company. Whereas more frequently recurring reports are meant to be focused on the specifics (and a shorter time frame), the monthly report is geared toward the bigger picture.

In this short video, Bill Price of Driva Solutions suggests conducting your monthly reporting — and planning supplemental reporting around this — in a similar fashion. Of course, real-time reporting will always be preferential, explains Price.

For more on monthly customer service reporting, watch the video from OpenView Labs.