legendary customer support

How to Create Successful User Onboarding Experiences [Podcast]

Lynn Tsoflias has held leadership roles across Sales and Customer Success at startups like Insightly to large tech companies including Microsoft and LinkedIn. In this episode of BUILD, she discusses her guiding principles to developing effective user onboarding to drive adoption. Learn the best way to structure your team to tackle onboarding and retention as your business expands. For even more content, make sure you subscribe to our newsletter at openviewpartners.com/newsletter.

You might also like ...
Customer Success
The Definitive Guide to User Onboarding: Part One
Editor's Note: This article is Part 1 of a 4-part series that was first published on the Product Led Institute...
by Wes Bush
Customer Success
Professional Services and Customer Success in SaaS Startups

Surveys have found that a dedicated Professional Services team can lead to more enterprise deals and lower churn. But, these resources need to be used wisely and should be differentiated from Customer Success. Here’s why.

by Brooke Goodbary
Customer Success
Customer Success Without Recurring Revenue

Improving retention has a huge impact on the bottom line, but the role of Customer Success changes without recurring revenue. Here’s how.

by Brooke Goodbary