Identifying Superb Customer Service Employees
A standout customer service employee make themselves known.
You can see it in their speech, often by how they say their words, in addition to what they’re telling you. The undertone of a conversation between a customer and a talented service representative usually involves a lot of caring and understanding by the representative. This tells the customer that they’re not only valued, but integral to the company strategy.
Nordstrom’s clothing store has a prototypical customer support process, that’s headed by their employees at the service desk. They’re willing to perform all of the vital functions needed of them. And the customers reward their diligent services by being loyal to the company.
Customer retention is the ultimate goal when it comes to using standout customer service employees in your business. For more on this subject, watch the video from OpenView Labs featuring Bill Price.
Wes Bush explains how you can create a just-in-time onboarding email sequence that converts in Part 3 of his 3-Part user onboarding series.