Keeping the Course: Maintaining Sales and Motivation while Expanding
One of the more daunting challenges that is tethered to expansion is maintaining your infrastructure and performance as you grow.
When you’re scaling a business, things can quickly get derailed. Your sales process may not easily translate to a larger platform. Perhaps your employees aren’t prepared to work in an expanding arena. Whatever the case is, it’s your duty to keep goals aligned.
A meeting, whether daily, weekly or monthly, is an excellent tool to get everybody synchronized. Just by having the meeting serve as an anchor for the work being performed, your employees can stay close to their goals.
Another benefit of meetings is that they give you an opportunity to recognize employee development and achievement. When your employees are performing, reward them. When they get off of the course, bring them back. And this is possible through regularly scheduled meetings. For more information on motivating your organization, watch the video featuring Rich Chiarello.
With only lagging metrics in their toolset, customer success leaders can’t really drive strategy at the executive level. Here’s Chris Hicken, former president at UserTesting, on how to change that.