The Less Service Your Customers Need, the Better Your Strategy

What’s the true test of a great customer service strategy?

Bill Price of Driva Solutions says that, if a customer wakes up wanting to contact your company for support, something is awry. When your customer service strategy is working efficiently, customers will only contact you as a last resort.

In this short video, Price also reviews the importance of maintaining a watchful eye on your customers. Just because you may not actively see them during board meetings, doesn’t mean that you shouldn’t be making decisions with them in mind. Doing so will result in proactive customer service strategy.

For more on why you want to actually serve your customers less, watch the full video from OpenView Labs.