The Third Mark of an Able Customer Service Leader

The third trait of a talented customer service leader is one you might not expect.

Having the ability to digest numbers is a must for great customer service leaders, believe it or not. For this reason, the third trait is one that doesn’t require any direct customer interactions at all.

Being able to analytically cull specific information from metrics is crucial in improving customer support. When you can identify a problem — and fix it — you’re meaningfully improving your customer service. That ability to create continual improvement is something great customer service leaders possess.

By skillfully analyzing data, great customer service leaders can accomplish a lot for their department. Most importantly of all, they’ll keep your customers from defecting and increase the likelihood of new customer acquisition. For more information the third trait of a talented customer service leader, watch the video from OpenView Labs featuring Bill Price.

CA
Contributing Author

You might also like ...
Customer Success
How Can Startups Enforce the Right to Disconnect? Use Customer Success Philosophies

Remote work is the new norm, so is it time to institute a “right to disconnect” policy for your team?

by Claire O'Regan
Customer Success
Usage-Based Pricing Playbook: Customer Success Is A Mindset, Not Just a Job
2021 has proven to be the year of usage-based pricing.  45% of expansion stage SaaS companies now say they have...
by Kyle Poyar
Customer Success
5 Stats That Prove Customer Service Enablement Should Be the Next Sales Enablement

The customer service agents on your team—whether you’ve got one or 1,000—are the frontline of your business. They impact your bottom line, attrition, NPS and more, and it’s time we enabled them to be exceptional in their customer interactions and careers.

by Olivia Schwan