The Third Mark of an Able Customer Service Leader
The third trait of a talented customer service leader is one you might not expect.
Having the ability to digest numbers is a must for great customer service leaders, believe it or not. For this reason, the third trait is one that doesn’t require any direct customer interactions at all.
Being able to analytically cull specific information from metrics is crucial in improving customer support. When you can identify a problem — and fix it — you’re meaningfully improving your customer service. That ability to create continual improvement is something great customer service leaders possess.
By skillfully analyzing data, great customer service leaders can accomplish a lot for their department. Most importantly of all, they’ll keep your customers from defecting and increase the likelihood of new customer acquisition. For more information the third trait of a talented customer service leader, watch the video from OpenView Labs featuring Bill Price.
UserIQ surveyed 400+ SaaS leaders and found that one of the greatest opportunities for companies today is a stronger alignment between their customer success and product management teams. Learn why here.
As healthy companies continue to grow it becomes harder to do so at the same rate through new logo acquisition. Companies spend an inordinate amount of effort on labor-intensive adoption and reactive, renewal processes with little or no regard to creating a disciplined expansion strategy. It’s time to change your strategy. It’s time for Customer Success 2.0.
Catch up on the latest Summer Slump Series: Customer Success edition. We compiled the top CS content to help you get ahead and make you and your team as successful as possible.