The Third Mark of an Able Customer Service Leader

The third trait of a talented customer service leader is one you might not expect.

Having the ability to digest numbers is a must for great customer service leaders, believe it or not. For this reason, the third trait is one that doesn’t require any direct customer interactions at all.

Being able to analytically cull specific information from metrics is crucial in improving customer support. When you can identify a problem — and fix it — you’re meaningfully improving your customer service. That ability to create continual improvement is something great customer service leaders possess.

By skillfully analyzing data, great customer service leaders can accomplish a lot for their department. Most importantly of all, they’ll keep your customers from defecting and increase the likelihood of new customer acquisition. For more information the third trait of a talented customer service leader, watch the video from OpenView Labs featuring Bill Price.

CA
Contributing Author

You might also like ...
Customer Success
Your Guide To Customer Support & PLG
In a product-led growth (PLG) business, should we aspire to have *zero* customer support? My take: No! Support plays a...
by Kyle Poyar
Community Management
Your Guide to PLG and Community—It’s Way More Than Launching a Slack Group
In a product-led (PLG) business, some of the tried-and-true SaaS growth tactics aren’t at your disposal. Since you’re initially focused...
by Kyle Poyar
Onboarding
Your guide to self-serve onboarding: How to get your product to sell itself
In a self-serve environment, your product has to sell itself. The first-day experience is the most critical part of the...
by Kyle Poyar